Only 24h Left: Front Office Executive
3 weeks ago
Company: Svenska Design Hotels, a European chain of boutique hotels from Sweden
Location: Upscale Boutique Hotel in Lokhandwala Complex, Andheri West, Mumbai
Salary: Rs.1.8 to Rs.3.0 lacs per annum
Experience: 2+ years of front-office experience in a business hotel
Responsibilities:
- Guest Engagement: Greet and welcome guests with warmth and professionalism, providing personalised assistance throughout their stay, ensuring utmost satisfaction.- Team Leadership: Supervise and mentor the front office team, fostering a collaborative and service-oriented environment.- Operational Excellence: Manage guest check-ins, check-outs, and reservations efficiently, ensuring seamless processes. Handle guest concerns promptly and effectively.- Communication: Demonstrate excellent English communication skills to engage with diverse clientele, responding to inquiries and providing accurate information.- Hospitality Expertise: Utilise your hospitality degree/diploma to uphold high standards of service, ensuring every guest encounters the unique essence of Svenska Design Hotels.- Revenue Optimisation: Collaborate with the sales and marketing teams to drive upselling and cross-selling opportunities, contributing to the hotel's financial success.- Training and Development: Conduct training sessions to enhance team members' skills, ensuring consistent service excellence.
Qualifications:
- Bachelor's degree or diploma in Hospitality Management or related field- Proven experience in front office operations, with a passion for delivering impeccable guest service- Exceptional interpersonal skills to connect with guests and team members- Fluent English communication is a must; additional language proficiency is a plus- Leadership acumen and the ability to inspire and guide the front office team- Tech-savvy with proficiency in hotel management software- Flexibility to work in a dynamic, fast-paced environment
Please submit your resume along with your current and expected compensation to
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