Service Management Specialist
3 weeks ago
- Keep technical teams informed about their Incidents’ status at agreed intervals.- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)- Assign unresolved Incidents to appropriate Tier 2 Support Group- Provide first-line investigation and diagnosis of all Incidents and Service Requests- Verify resolution with users and resolve Incidents in ITSM tool.- Escalate Major Incidents to the Incident and/or Problem Manager.- Escalate Incidents at risk of breaching Service Level Agreement to respective team leads.- Owns all Incidents and Service Requests throughout the lifecycle.- Identify Problems- Escalate unresolved incidents to external support, e.g. Software and Hardware Vendors- Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements- Responsible for assigning incidents within a group or division.- Responsible for communicating with the process manager. Directly works with Tier 1 Support to ensure proper recording of incidents.- Determines if an incident needs to be escalated according to priority and severity of the issue.- Ensure that Incidents assigned to their Support Groups are resolved and that service is restored.- Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.- Identify Incidents for review.- Participate in Incident review following major Incidents.- Identify potential problems and/or increasing trend of repetitive Incidents.- Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents.- Escalate all process issues to the Service Delivery Manager- Ensure the closure of all resolved and end-user confirmed Incident records.- Provide guidance to the Incident Process Coordinators- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures are reviewed and enhanced where applicable.- Ensure the design of the Incident process aligns with the business and industry best practices.
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Cloud Specialist
4 days ago
Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full timeOverviewCLOUD ANALOGY CRM SPECIALIST LIMITED is seeking a highly skilled Cloud Specialist to join our team. In this role, you will be responsible for designing, developing, and implementing Salesforce applications and customizations using Apex, Visualforce, Lightning components, and Salesforce CPQ.About the RoleThis is a challenging opportunity for a...
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Service Management Specialist
1 week ago
Noida, Uttar Pradesh, India Tata Consultancy Services Full timeJob Title: Service Management SpecialistAbout Tata Consultancy ServicesTata Consultancy Services (TCS) is a leading IT services company that provides innovative solutions to businesses worldwide. Estimated Salary Range: ₹1,200,000 - ₹1,800,000 per annumThis salary estimate is based on the job requirements and location in Noida. The actual salary may vary...
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Ecommerce Specialist
1 month ago
Noida, India Manav Management Group Full timeCompany OverviewManav Management Group is a reputed company with 10 years of experience in providing Domestic Placement Services in Faridabad. We cater to the placement needs of candidates in various fields and have a vast network of industry contacts. We also offer Manpower Recruitment and HR Services to our esteemed clients.Job OverviewWe are seeking an...
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Noida, Uttar Pradesh, India Hexaware Technologies Full timeHexaware Technologies: A Leader in IT ServicesWe are a leading global provider of IT services, consulting, and business solutions.About the RoleWe are seeking an experienced IT Service Management Specialist to join our team. In this role, you will be responsible for implementing and managing our Application Portfolio Management (APM) module on the ServiceNow...
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noida, India APTO MANAGEMENT SERVICES PVT LTD Full timePls avoid, US Staffing / Work from home / IT Staffing / Virtual Interview Job Title: Recruitment Specialist Job Location: Noida Industry - Recruitment & Staffing Experience - 2+ Years Work Model: Full time – Work from Office Job Summary: We are seeking a dynamic and strategic Recruitment Specialist to oversee the recruitment and hiring processes,...
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IT Service Delivery Specialist
2 weeks ago
Noida, Uttar Pradesh, India Tata Consultancy Services Full timeTata Consultancy Services is seeking a highly skilled IT Service Delivery Specialist to join our team. This role will be based in [Location] and will involve leading the delivery of high-quality IT services to our clients.The estimated salary for this position is around $85,000 per year, which may vary based on factors such as location, experience, and...
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Service Delivery Operations Specialist
2 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timeThe Service Delivery Operations Specialist role at HCLTech involves managing effective communications with internal and external customers. This includes resolving problems/issues efficiently, providing timely responses, and working closely with sales and delivery partners to support reporting requirements.Key ResponsibilitiesContract Management: Ensure...
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Enterprise Monitoring Engineer Specialist
4 days ago
Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full timeJob DescriptionCLOUD ANALOGY CRM SPECIALIST LIMITED is seeking a highly skilled Enterprise Monitoring Engineer to join our team. As a key member of our technical staff, you will be responsible for designing, implementing, and maintaining our enterprise monitoring capabilities.The ideal candidate will have a strong background in Splunk, with experience in...
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noida, India APTO MANAGEMENT SERVICES PVT LTD Full timeNote - We do face to face interview only / Looking for Non IT Recruiters Position - Recruitment Specialist Experience - Min 2 Years Face to Face WalkIn drive for domestic Non IT Recruiters. Date of interview : 3 Dec 2024 ( Tuesday ) to 5 Dec 2024 ( Thursday ) Address : Plot No 150 Ground Floor, A Block , Sector 63, Noida ( Near Sector 62 Metro Stations )...
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noida, India APTO MANAGEMENT SERVICES PVT LTD Full timeNote - We do face to face interview only / Looking for Non IT Recruiters Position - Recruitment Specialist Experience - Min 2 YearsFace to Face WalkIn drive for domestic Non IT Recruiters.Date of interview : 3 Dec 2024 ( Tuesday ) to 5 Dec 2024 ( Thursday ) Address : Plot No 150 Ground Floor, A Block , Sector 63, Noida ( Near Sector 62 Metro Stations )Time :...
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Administrative Services Specialist
6 months ago
Noida, India Renesas Electronics Full timeJob Description The Administrative Service Specialist will be responsible for providing facility and general administrative support to the Admin Manager. Whilst working closely with the Admin Manager, the Administrative Service Specialist will provide administrative support to the Noida office, maintaining the smooth running of the associated office. ...
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Business Development Specialist
2 weeks ago
Noida, Uttar Pradesh, India Bonami Software Private Limited Full timeJob Description:We are seeking a dynamic and motivated Business Development Specialist to join our team in the IT services industry. As a Business Development Specialist, you will have the opportunity to gain hands-on experience and develop skills in various aspects of the business, including client relationship management, account management, lead...
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Messaging Services Specialist
2 months ago
Noida, India NTT DATA Services Full timeReq ID: 298175 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Messaging Services Specialist - Application Management to join our team in Noida, Uttar Pradesh (IN-UP), India...
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Senior IT Service Management Specialist
2 weeks ago
Pune/Bangalore/Chennai/Noida, India MNR Solutions Full timeOverview: MNR Solutions is seeking a skilled Senior IT Service Management Specialist to join our team.Salary Range: $120,000 - $160,000 per yearJob Description: As a Senior IT Service Management Specialist at MNR Solutions, you will be responsible for designing, developing, and implementing IT service management solutions using the ServiceNow platform. You...
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Salesforce Solutions Developer
2 weeks ago
Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full timeAbout the RoleCLOUD ANALOGY CRM SPECIALIST LIMITED is seeking a highly skilled Salesforce Developer to join our team. The ideal candidate will have a strong foundation in object-oriented programming, a basic understanding of C# and JavaScript, and hands-on experience with Salesforce technologies, including Visualforce, Apex, and Lightning frameworks.Key...
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Expert Financial Services Specialist
4 weeks ago
Noida, Uttar Pradesh, India ION Full timeAbout the RoleWe are seeking an experienced Expert Financial Services Specialist to join our team at ION. As a key member of our organization, you will play a vital role in providing top-notch financial services and support to our clients.
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Credit Card Services Specialist
4 days ago
Noida, Uttar Pradesh, India ICICI Bank Full time ₹ 36,132 - ₹ 60,000 per monthAbout Our Job OpportunityWe offer a unique opportunity for an experienced Credit Card Services Specialist to join our team at ICICI Bank Ltd.The successful candidate will be responsible for overseeing operational functions, ensuring compliance with industry standards, and enhancing customer satisfaction through high-quality service.This role requires strong...
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Salesforce Developer
2 weeks ago
Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full timeAbout the Role:CLOUD ANALOGY CRM SPECIALIST LIMITED is seeking a highly skilled Salesforce Developer to join our team. As a Cloud Analyst, you will be responsible for designing and implementing Salesforce solutions that drive business growth and efficiency.Key Responsibilities:Design, develop, and maintain Salesforce applications using Visualforce, Apex, and...
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Operations/Payments Manager
4 weeks ago
Noida, Uttar Pradesh, India TERiX Computer Service Full timeAbout TERiX Computer ServiceWe are a leading independent provider of flexible and innovative hardware and software maintenance service offerings to over 1,000 customers worldwide. Our focus is on delivering complete solutions for Sun-, IBM-, and HP-based servers, as well as storage solutions from EMC, STK, and Network Appliance.We cater to the public sector,...
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Customer Service Operations Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob SummaryWe are seeking a highly skilled Customer Service Operations Specialist to join our team in Noida, Uttar Pradesh, India. As a Senior Associate, you will be responsible for ensuring the timely and accurate resolution of inbound calls while following established Standard Operating Procedures (SOPs). Your primary goal will be to ensure customer...