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Head of Product Management

3 months ago

Mumbai, India National Institute Of Construction Management and Research Full time

Job Title: Head Digital Platforms, NICMAR

Function: Digital Platforms

Location: Mumbai

Reports to position: Director & Business Head

Team Management Role: Yes

Job Purpose

The Head of Digital Platforms at NICMAR is a strategic leadership role responsible for overseeing the development, implementation, and management of the iNICMAR digital solution and other digital platforms that support NICMAR's educational initiatives. This person will own the learning technology, act as the product head for all digital solutions, and take charge of the student experience on the platform. The role involves building the entire Learning Management System (LMS) from ideation and solutioning to implementation and continuous improvement. The incumbent will ensure the seamless integration of technology to enhance learning experiences, optimize digital infrastructure, and drive innovation in digital platform offerings. The incumbent will work closely with academic, Learning Solutions, Sales & Marketing IT, and administrative teams to align digital platform strategies with institutional goals.

Job Outline

  • Develop and execute a strategic vision for NICMAR's digital platforms, particularly the iNICMAR digital solution, ensuring alignment with institutional goals and educational objectives.
  • Own the learning technology and act as the product head for all digital solutions, overseeing the entire product lifecycle from concept to launch and continuous improvement.
  • Lead the ideation, design, development, and implementation of a comprehensive Learning Management System (LMS).
  • Take ownership of the student experience on the digital platform, designing and implementing solutions to enhance usability, engagement, and satisfaction.
  • Oversee the maintenance and continuous improvement of digital platforms, ensuring high availability, scalability, and security.
  • Collaborate with academic and administrative departments to integrate digital platforms with curriculum and administrative processes.
  • Utilize data and analytics to monitor platform performance, making data-driven decisions to enhance user experience and platform effectiveness.
  • Stay abreast of industry trends, emerging technologies, and best practices in digital platform management and educational technology.
  • Foster a culture of testing and experimentation to continuously improve the digital platforms and student experience.
  • Manage a team of digital platform developers, IT professionals, and other relevant staff.
  • Foster relationships with external technology vendors and partners to enhance NICMAR's digital platform capabilities.
  • Provide regular reports and insights to senior leadership on the performance and impact of digital platforms.
  • Promote a culture of innovation and continuous improvement within the digital platforms team.
  • Ensure compliance with relevant regulations and standards for digital platforms and data security.

Job Specification

Knowledge/Education: Bachelor's degree in computer science, information technology, educational technology, or a related field. An advanced degree (e.g., Master's or PhD) is preferred.

Specific Skills:

  • Expertise in digital platform development and management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in digital infrastructure, cloud computing, and cybersecurity.
  • Ability to analyze data and make informed decisions to improve platform performance.
  • Understanding of educational technology and learning management systems (LMS).
  • Experience in product ownership and lifecycle management.
  • Proficiency in user experience (UX) design and student engagement strategies.

Desirable Experience:

  • 10+ years of experience in digital platform management, IT, or related roles.
  • Experience in leading large-scale digital transformation projects, particularly in education technology.
  • Familiarity with higher education and online learning environments.
  • Proven track record of driving innovation in digital platforms.
  • Experience in building and managing Learning Management Systems (LMS) from ideation to implementation.
  • Demonstrated success in enhancing user experience and engagement on digital platforms.

Job Interface/Relationships

Internal:

  • Academic departments and faculty.
  • IT and technical teams.
  • Administrative departments.
  • Senior leadership.

External:

  • Technology vendors and partners.
  • Edtech companies and learning solution providers.

Key Responsibilities (% Time Spent)

  • Strategic Vision and Leadership: 30%
  • Ideation, Design, Development, and Implementation of LMS: 25%
  • Building Team and Culture: 20%
  • Data Analysis and Continuous Improvement: 15%
  • External Partnerships and Collaboration: 10%

Key Result Area

Key Performance Indicator (KPI) Measure Weightage:

  • Platform Performance and Innovation: Uptime, scalability, user satisfaction (20%)
  • Alignment with Educational Objectives: Contribution to learning outcomes, integration with curriculum (25%)
  • Student Experience: User engagement, satisfaction metrics, usability improvements (35%)
  • Team Performance and Collaboration: Effectiveness of team operations, collaboration with internal and external stakeholders (10%)
  • Adoption of New Technologies: Implementation of cutting-edge digital solutions, integration of new tools and platforms (10%)

Any Other Significant Input

  • Willingness to stay current with evolving technologies and methodologies in digital platforms.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to travel as needed.