Application Support Analyst
2 weeks ago
Bangalore, IndiaShift timings:
8:30 PM IST - 5:00 AM ISTDays
- Friday to Tuesday(Weekly off on Wednesday and Thursday)
What you'll be responsible for:Support and maintain internal applications by becoming technically familiar with those being utilized.Assist in testing new software releases or updates.Answers, documents, and routes incoming support calls/requests.Escalate and act as a liaison for issues sent to various support teams.Perform troubleshooting and support of application issues.Gathers and/or validates details of issues from users.Perform ongoing application monitoring and analysis, striving for continual system performance improvement.Work with key stakeholders to resolve application issues.Identifies problem trends and provides information that can be used to eliminate recurring problems.Help test and validate application updates and defects.Help maintain data integrity in systems by running queries and analyzing data.Proactively suggest ways of improving system stability, availability, performance, and reliability.On-call support is available during off hours, holidays, and weekends.
Who you are:Experience in support communication rolesAbility to navigate order fulfillment web applicationsSkills and experience in diagnosing process and technical issues submitted by internal usersProven ability to track and communicate on issues through their lifecycle – from submission to closure
Skills:Cross-system manual testing organization and executionKnowledge of basic technical web debugging techniques, such as reading web console errors and performance dashboardsKnowledge of JavaScript and Ruby is a bonus
Experience and Qualifications:Bachelor's Degree3+ years of relevant experience in Application SupportExperience managing ticket-centric communication through their lifecycleExperience with Slack communication, including thread discussions and emoji-based status tracking
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