Chat Support Associate

3 weeks ago


gurgaon, India OYO Full time
Operations Management Day-to-Day operations support.
Booking management on OS, such as refunds, check-in denials, No shows and booking status modifications Performance management of account.
GX and revenue Resolving all partner issues through chat and email. Executing the given SOPs and proactively working on all process improvement initiatives.
Listing Support – Manage and modify OTA listings for hotels Partner Support.
Policy Support – Educate and resolve any inquiries on policy positions with respect to guests, inventory and partners.
Reconciliation Support – Assistance in understanding Reconciliation statements and waivers & dispute management.
HMS support – Communication on new features, assistance with existing features and troubleshooting exceptions.
Resolve pricing & inventory queries with the support of the revenue team
Support the self-check in properties with chat and calls
UK Shift
Experience Range- 2 years
Budget - 5 LPA

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