Office Manager

3 days ago


Gurugram, India MooZ Full time

JOB DESCRIPTION


Company Description

MooZ: Any Time, Any Place. Office Space


At MooZ, we create Custom-Built Office Spaces tailored to our client needs, equipped with:

✅ State-of-the-art technology and ultra-fast wireless internet

✅ Thoughtfully designed breakout areas for collaboration and relaxation

✅ Premium tea, coffee, and snacks to keep our clients fueled

✅ Flexible layouts that align with our client’s brand identity—all with ZERO CAPEX


Say goodbye to renovation stress, hefty upfront investments, and maintenance worries—we handle it all so our clients can focus on growing their business.


Why MooZ?

✅ Strategically crafts client’s dream office in the Location of a choice

✅ Custom layouts designed to reflect client’s brand identity

✅ Hassle-free facilities, utilities, and amenities management

✅ Vibrant workspace culture with access to social events


Job Summary

As the Manager - Operations at MooZ, you will play a crucial role in overseeing and optimizing the operational activities across our various departments. Your primary responsibility will be to ensure efficient and smooth operations, exceptional guest experiences, and maximize profitability. You will lead a team of dedicated professionals, provide guidance, and implement strategies to enhance productivity and customer satisfaction. The ideal candidate will have a strong background in the hospitality industry, exceptional leadership skills, and a passion for delivering outstanding service.


Responsibilities :

  1. Oversee Daily Operations: Manage and supervise the day-to-day operations of all departments within the organization, including but not limited to, front desk, housekeeping, food and beverage, maintenance, and guest services.
  2. Process Improvement: Continuously assess operational processes, identify areas for improvement, and implement effective strategies to enhance efficiency, quality, and cost-effectiveness.
  3. Guest Experience Management: Ensure exceptional guest experiences by maintaining high standards of service, resolving guest issues promptly, and implementing measures to exceed customer expectations.
  4. Financial Management: Collaborate with the finance department to develop and monitor budgets, control costs, and optimize revenue streams to maximize center's profitability.
  5. Staff Training and Development: Implement training programs to enhance employee skills and ensure consistent delivery of high-quality service. Provide ongoing coaching and feedback to maintain a highly motivated and skilled workforce.
  6. Compliance and Safety: Ensure compliance with all applicable regulations, including health and safety standards, licensing requirements, and company policies. Take proactive measures to maintain a safe and secure environment for guests and staff.
  7. Relationship Building: Foster positive relationships with vendors, suppliers, and other stakeholders to negotiate favorable contracts and partnerships, ensuring high-quality products and services are provided to guests.
  8. Data Analysis and Reporting: Monitor and analyze key performance indicators (KPIs), generate reports, and present insights and recommendations to senior management to drive informed decision-making.
  9. Crisis Management: Develop and implement contingency plans to address unforeseen events or emergencies, ensuring minimal disruption to operations and guest satisfaction.


Requirements:

  1. Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Relevant certifications or additional qualifications are a plus.
  2. Experience: Minimum of 03 years of experience in a managerial role within the hospitality or coworking industry.
  3. Operational Excellence: Strong understanding of hospitality operations, including front office, housekeeping, food and beverage, and maintenance. Familiarity with industry best practices and a commitment to delivering outstanding guest experiences.
  4. Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build relationships and collaborate effectively with employees, guests, and stakeholders at all levels.
  5. Problem-Solving and Decision-Making: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving operational challenges.
  6. Adaptability and Resilience: Demonstrated ability to thrive in a fast-paced, dynamic environment, and effectively manage multiple priorities and deadlines.cations or additional qualifications are a plus.
  7. Professionalism & Ethics: High level of Integrity, professionalism & ethical conduct with a commitment to upholding company's values & standards.


CTC:

INR 3.6 - 4 LPA


Joining:

Immediate


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