Application Support Engineer

2 weeks ago

bangalore, India Prime Focus Technologies Full time

Technical Expertise: 2 to 5 years’ experience and knowledge on • Windows Server Administration • SQL (My SQL and SSMS), • Application Support, • Working experience on .Net based application support (IIS, Authentication, Authorization tools) • Installing the SSL certificates, • Working experience on Linux servers, • Knowledge on applications hosted on Cloud. • Maintaining the Hygiene of the servers (Windows/Linux) • Basic Java knowledge Incident handling (P1, P2, P3, P4s). Excellent Troubleshooting and analytical skills. ITIL certification will be added advantage. Good communication and interpersonal skills and ready to work 24*7. Roles & Responsibilities: Some of the Production Support activities are listed below. • Working on deployment activities. • Deploying, Testing the builds on lower environments, taking it LIVE on Production with necessary approvals. • Sanity on Production daily to make sure Production is secure for the customers before they login. • Pre-Production and Production servers Hygiene to be maintained on Monthly basis. • Running Automation/Migration scripts handed over to us by the Dev. team. • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases. • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate. • Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures. • Handling escalated issues from customers. • Performing pre-deployment and deployment activities

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