Application Support Engineer
21 hours ago
Our Client: A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer satisfaction, streamline logistics, and enhance overall delivery experiences. Title: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years About the Role: An Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and ticketing, and collaborates with Product and Engineering teams to improve the user experience. The role involves analysing recurring problems, understanding system workflows, and contributing to support process improvements in a fast-paced SaaS environment. Roles & Responsibilities: Deliver timely and empathetic support to customers on platforms like Etsy, Shopify, Amazon, and Groupon Goods. Collaborate with Application Support Engineers, Product, and Engineering teams to resolve issues and improve user experience. Analyse recurring customer problems and provide actionable insights for product and process improvements. Contribute to the development and maintenance of the knowledge base and support documentation. Drive process automation and continuous improvement initiatives to enhance support efficiency. Investigate system operations, troubleshoot root causes, and share technical learnings with the wider team. Requirement: 2+ years in Technical/Application Support for SaaS, e-commerce, or enterprise software, preferably in 24x7 global support. Strong understanding of B2B SaaS products, customer lifecycle, SLAs, KPIs, and support best practices. Proficient with ticketing/helpdesk tools (Freshdesk, Zendesk, Salesforce, ServiceNow); CRM knowledge (HubSpot) is a plus. Familiarity with APIs, Webhooks, API testing tools, and basic coding skills (Python, JavaScript) is advantageous. Analytical, proactive, tech-curious, with excellent communication skills and willingness to work rotational shifts in a global support environment. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.
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Application Support Engineer
1 week ago
bangalore, India Whitefield Careers Full timeJob Title: Application Support Engineer Overview The Application Support Engineer plays a crucial role in ensuring the smooth operation and optimization of software applications within the organization. This position is pivotal in bridging the gap between software development and end users by providing essential technical support, troubleshooting issues, and...
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Application Support Engineer
4 weeks ago
Meerut Division, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full timeWho we are and what do we do Innovation in every byte India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow. We are determined to...
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Application Support Engineer
2 days ago
bangalore, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
3 days ago
bangalore, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
2 days ago
bangalore, India Hireginie Full timeTitle: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years Work mode- 5 days, WFH (US, UK shift timings) About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat...
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Application Support Engineer
21 hours ago
Konkan Division, India Nouryon Full timeAt Nouryon, our global team of changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future. Purpose of the Job The Application Support engineer will be part of the team supporting Nouryon’s Digital...
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Application Support Engineer
3 days ago
bangalore, India Hireginie Full timeTitle: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsWork mode- 5 days, WFH (US, UK shift timings)About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and...
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Application Support Engineer
23 hours ago
bangalore, India Hireginie Full timeTitle: Application Support EngineerLocation: BangaloreEducation: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)Experience: 2+ YearsWork mode- 5 days, WFH (US, UK shift timings)About the Role: As an Application Support Engineer provides technical support to global SaaS customers, resolves issues via chat and...
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Support Engineer
5 days ago
Bangalore Division, India Andor Tech Full timeCompany: Andortech(Bengaluru, India) Experience: 5+ years About Us: AndorTech is a global IT services and software engineering company founded in 2009, headquartered in Bengaluru, India, with operations across the US, Europe, and the UAE. It specializes in supporting Global Capability Centers (GCCs) and product companies with end-to-end IT consulting,...
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Application Engineer
2 weeks ago
Bangalore Division, India Marutee Full timeJob description: Experience: 3-5 Years Location: Bangalore Application Engineering for MCU & Motors for LEM & HV Product SOR verification for each Project Vehicle validation for fitment, data measurement and Analysis. Recommendation of changes or upgrades where necessary on the vehicle to maintain optimal performance levels Fine tuning of the Motor &...
