Application Support Engineer

23 hours ago

bangalore, India Whitefield Careers Full time

Job Title: Application Support Engineer Overview The Application Support Engineer plays a crucial role in ensuring the smooth operation and optimization of software applications within the organization. This position is pivotal in bridging the gap between software development and end users by providing essential technical support, troubleshooting issues, and ensuring application performance meets user expectations. The engineer collaborates closely with developers, system administrators, and end-users to diagnose problems, implement solutions, and enhance application usability and functionality. In today's fast-paced tech landscape, the Application Support Engineer's expertise not only helps in minimizing downtime but also improves overall user satisfaction and business efficiency. As the first point of contact for application-related issues, the engineer must possess strong technical and interpersonal skills to address and resolve user concerns effectively. This role is significant in maintaining a robust application ecosystem that aligns with the strategic goals of the organization. Key ResponsibilitiesProvide technical support for application users, addressing queries and issues promptly.Monitor application performance and ensure system availability.Troubleshoot and resolve application-related problems and outages.Document and maintain support processes and procedures for future reference.Collaborate with development teams to identify and fix bugs in applications.Conduct regular application reviews to assess performance and compliance.Assist in application deployments and upgrades, ensuring minimal user impact.Work with databases to manage data integrity and performance issues.Implement automated monitoring solutions to proactively identify potential issues.Conduct user training sessions and create user manuals and guides.Participate in project meetings to provide updates on application performance.Collect feedback from users to inform application improvements.Maintain documentation of all support activities and user interactions.Develop and manage scripts for automating routine support tasks.Support disaster recovery efforts and ensure application backups are conducted.Communicate effectively with stakeholders to manage expectations and progress. Required QualificationsBachelor's degree in Computer Science, Information Technology, or related field.5+ years of experience in application support or a related role.Proficient in SQL and database management systems.Experience with scripting languages (e.g., Python, Bash).Strong understanding of application development and SDLC processes.Excellent troubleshooting and analytical skills.Familiarity with ITIL framework and best practices.Ability to work in a fast-paced environment and manage multiple priorities.Strong communication skills, both written and verbal.Experience with monitoring and support tools (e.g., Nagios, JIRA).Knowledge of cloud services and infrastructure (AWS, Azure) is a plus.Detail-oriented with a proactive approach to problem-solving.Ability to work collaboratively with technical and non-technical staff.Customer-oriented attitude with a focus on user satisfaction.Willingness to learn and adapt to new technologies and methodologies.

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