Technology Service Analyst

Description Strategic Data Archive is an internal service which enables application to implement records management for regulatory requirements, application decommissioning, and application optimization. You will work closely with other teams providing hands on support onboarding by helping them define record content and metadata, configuring archiving, supporting testing and creating defensible documentation that archiving was complete. You will need to both support and manage the expectations of demanding internal clients. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide responsive customer service helping internal clients understand and efficiently manage their records management risks Explain our archiving services (both the business value and technical implementation) and respond promptly to inquiries Support the documentation and approval of requirements including record content and metadata Identify and facilitate implementing an efficient solution to meet the requirements Manage expectations and provide regular updates- frequently to senior stakeholders Configure archiving in test environments- will not be coding new functionality but will be making configuration changes maintained in a code repository and deployed with standard tools Support testing ensuring clients have appropriately managed implementation risks Help issue resolution including data issues, environment challenges, and code bugs Promote configurations from test environments to production Work with Production Support to ensure archiving is completed and evidenced Contribute towards a culture of learning and continuous improvement Will partner with teams in multiple location Your skills and experience Delivers against tight deadlines in a fast paced environment Manages other’s expectations and meets commitments High degree of accuracy and attention to detail Ability to communicate (written and verbal) concisely both business concepts and technical details and to influence partners including senior mangers High analytical capabilities and able to quickly grasp new contexts – we support multiple areas of the Bank Expresses opinions while supporting group decisions Ensures deliverables are clearly documented and holds self and others accountable for meeting those deliverables Ability to identify risks at an early stage and implement mitigating strategies Flexibility and willingness to work autonomously and collaboratively Ability to work in virtual teams, agile environment and in matrixed organizations Treats everyone with respect and embraces diversity Bachelors Degree from an accredited college or university desirable Minimum 4 years’ experience implementing IT solutions in a global financial institution Comfortable with technology (e.g., SQL, FTP, XML, JSON) and a desire and ability to learn new skills as required (e.g., Fabric, Kubernetes, Kafka, Avro, Ansible) Must be an expert in SQL and have Python programming experience. Financial markets and Google Cloud Platform knowledge a plus while curiosity a requirement How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.