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Production Support Analyst
4 weeks ago
At Dark Matter Technologies, we're at the forefront of a tech-driven revolution in loan origination. Our commitment to cutting-edge AI and origination technology solutions are reshaping the industry landscape, illuminating a path towards seamless, efficient, and automated experiences.
Driven by Empower, our cutting-edge all-in-one LOS, and our suite of innovative Origination Technologies, we provide end-to-end solutions that fully serve the mortgage origination process. Dark Matter Technologies is owned by Constellation Software Inc. (TSX:CSU).
Join us in this transformative journey, where we explore uncharted territories, harness emerging technologies, and collaborate with industry leaders. Together, let's redefine the possibilities of origination technology. #DarkMatterTechnologies #OriginationRevolution
Experience : 2+ Year
Work location : Hyderabad & Bhubaneswar
Position : Production Support Analyst
Primary skillset (Mandatory Skills)
Requires 3+ years of analytical and/or technical consulting experience
Experience working in a technical client facing role
Mortgage industry experience
Experience in C# or other Microsoft development technologies
SQL knowledge/experience
Proficiency in reviewing .NET code
Good communication skills.
Required skillset
• Work with the US/India team to learn and support the product.
• Learn and understand the products.
• Understand Client requirements.
• Require to triage the issues reported for a quick turnaround time.
• Execute escalation protocols whenever needed.
• Should be an individual contributor and a team player.
• Should be able to adapt to the requirement of doing things apart from supporting.
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