Production Support Technical Analyst
9 hours ago
Production Support Technical Analyst
Job Title: Production Support Technical Analyst
Job Overview: The Production Support Technical Analyst is responsible for providing technical support for production systems, troubleshooting and resolving production issues, implementing configuration changes, and ensuring the quality of software applications. This role involves collaborating with various teams to plan, implement, and test new releases into production systems environments.
Essential Functions:
• Modifies application programs based on specifications. Automates, codes, tests, debugs, documents, and maintains these programs
• Under minimal supervision, assists in the development and maintenance of software applications and servers, requiring general knowledge and access to business expertise
• Collaborates with analysts, developers, and project managers to determine requirements and necessary modifications for applications and systems design specifications
• Partners and collaborates with various stakeholders throughout the SDLC
• Writes SQL views, completes programming, performs testing and debugging of applications
• Participates in deployments phases with additional focus on smoke tests and Hypercare
• Completes documentation and procedures for installation and maintenance
• Participates in audits and TDA reviews
• May identify and implement root cause fixes for program, system and application errors
• Provides technical training to production support teams on SQL, Alteryx, etc.
• Serve as the first line of technical support for customers and internal business partners
• Document and work to resolve all problems; devise improvements to current procedures and develop models of possible future configurations
• Perform workflow analysis and recommend quality improvements
• Establish software quality standards for life cycle, documentation, development methods, testing, and maintenance
• Collaborate with the Product Development team, clients, and Release Management team to plan, implement, and test new releases into production systems environments
• Implement scalable, repeatable processes to deliver support services in areas such as software configuration, data feed management, quality assurance, automation, serviceability, and performance
Qualifications:
• Extensive working knowledge of Automations
• Advantageous to have development skills in using Alteryx, MS SQL, Change Data Capture (CDC), DNS Certificate updates, TIBCO EBX, Snowflake, Visual Studio, Power BI
• Bachelor's Degree in Computer Science, a related field, or equivalent experience
• Working knowledge of software development processes and methodologies
• Extensive experience in application programming / maintenance
• Excellent verbal and written communication skills, with proven technical writing abilities
• Strong analytical skills, problem-solving ability, and logical thinking capabilities
• Excellent interpersonal skills, working in collaboration with onshore and offshore teams
• Proven ability to work independently and productively
• Adaptive for change and implementing new technologies and processes
• Proactive with a zeal to learn and have an inquisitive attitude
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Experience LevelMid Level-
IT Production Support Analyst
5 days ago
Bengaluru, Karnataka, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per yearMDM IT Production Support Analyst Job Title: MDM IT Production Support Analyst Job Overview: The Production Support Analyst is responsible for providing technical support for production systems and ensuring the quality of software applications. This role involves troubleshooting and resolving production issues, implementing configuration changes, and...
-
Technical Support Analyst
4 days ago
Bengaluru, Karnataka, India The Cigna Group Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRole title – Technical Support AnalystOrganizationCigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.You'll be joining a global team with offices located India. Cigna are now primarily following a hybrid work model with Production Support teams...
-
Technical Support Analyst
3 hours ago
Bengaluru, Karnataka, India Cigna Healthcare Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRole title – Technical Support Analyst OrganizationCigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.You'll be joining a global team with offices located India. Cigna are now primarily following a hybrid work model with Production Support...
-
Product Support Analyst
3 weeks ago
Bengaluru, Karnataka, India Infor Full timeJob DescriptionThis position is to provide technical support to customers using Infor Hospitality products. This role involves troubleshooting and resolving product-related issues while ensuring accurate documentation of customer interactions in compliance with the SLAs and SOPs of the Infor Support team. Additionally, the analyst assists with general...
-
Business Analyst
4 weeks ago
Bengaluru, Karnataka, India Publicis Production Full timeJob Summary:We are looking for a skilled and motivated Business Analyst to join our team. The ideal candidate will have experience in product management, requirement gathering, and project management. This role requires working closely with stakeholders to understand business needs, define clear product requirements, and manage the timely delivery of...
-
Business Analyst
3 weeks ago
Bengaluru, Karnataka, India Publicis Production Full timeJob Summary: We are looking for a skilled and motivated Business Analyst to join our team. The ideal candidate will have experience in product management, requirement gathering, and project management. This role requires working closely with stakeholders to understand business needs, define clear product requirements, and manage the timely delivery of...
-
Business Analyst
3 weeks ago
Bengaluru, Karnataka, India Publicis Production Full timeJob Summary:We are looking for a skilled and motivated Business Analyst to join our team. The ideal candidate will have experience in product management, requirement gathering, and project management. This role requires working closely with stakeholders to understand business needs, define clear product requirements, and manage the timely delivery of...
-
Business Analyst
2 days ago
Bengaluru, Karnataka, India Publicis Production Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:We are looking for a skilled and motivated Business Analyst to join our team. The ideal candidate will have experience in product management, requirement gathering, and project management. This role requires working closely with stakeholders to understand business needs, define clear product requirements, and manage the timely delivery of...
-
Production Support Analyst
5 days ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per yearProduction Support Analyst - Digital Solution Consultant Sr. Analyst Req ID: 337176 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Production Support Analyst - Digital...
-
Senior Data Analyst
3 weeks ago
Bengaluru, Karnataka, India Publicis Production Full timeJob Summary: We're looking for a Senior Data Analyst with strong technical and analytical skills to join our data team in production technology. In this role, you'll use tools like BigQuery, PostgreSQL and Python to turn raw data into curated data structures and meaningful insights that support strategic business decisions across the organization. Whilst...