customer support Engineer( Autocad)
Found in: Whatjobs IN C2 - 2 weeks ago
Job Responsibilities -The role is based in Kolkata which involves:1.
Train Civil or Structural Engineers, Consultants, LBS, Reviewers and other concerned personnel in UD&MA or in associated departments in using the SMART-DCR software.2.
Provide on-call technical support to all users. Reach out to technical experts for necessary inputs for responding to user queries whenever necessary.3.
Share feedback with technical team(s) for resolving issues or modifications as may be appropriate.
Role Expectations1.
Ensure that all users of the system are able to utilize the software for its desired purpose without any hindrance and feel comfortable to handle it without support.2.
Ensure satisfactory implementation of the online single window building drawing approval system.3.
Ensure flow of improvement feedback to the technical teams to resolve software issues, if any.
Competencies Required
1.
Fluent communication skills (Verbal- strong speaking and listening skills); Bengali, Hindi and English2.
Fully conversant with AutoCAD software3.
Good PR skills4.
Helping attitude5.
Interest in learning and training others
Experience requirementExposure to working on building drawings using AutoCAD is essential.
hashtag#CustomerSupportEngineer#AutoCAD#Architecture#CivilEngineering#StructuralEngineering#Kolkata
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