Regional CRM

1 month ago


pune, India Royal Enfield Full time
Job Requirements

Position Title

Regional CRM


Reports To

Regional Service Manager


Function

Business Markets- India+


Job Grade

Assistant Manager

 

Job Purpose :

The Resource-India+ CRM will work on the design and implementation of the CRM program for key markets and drive customer engagement. The incumbent will monitor customer relations initiatives and drive closure of non technical complaints within stipulated time, putting checks and measures to ensure data quality monitoring.

 

Key Responsibilities :

  • Drive 100% closure of non technical complaints in 2 hours 
  • Support customer relationship programs for Sales and After sales
  • Ensure 100% closure of technical complaints in 2 hours from mutually agreed repair time with customers.
  • Detailed Root Cause Analysis/detailed documentation/data quality with CSN/closure email
  • Create Governance structure in place for procedures/values for dealers
  • Work closely with country teams and dealer team to design local campaigns and send out e-mailers
  • Carry out training programs for Dealership staff and internal teams on CRM processes and updates
  • Monitor & ensure dealers are following SOPs for Lead Management System 
  • Prepare monthly MIS for relevant stakeholders in the organization
  • Ensure 0% Repeat HO complaints for non technical complaints
  • Track Dealer performance and regularly interact with dealer team to ensure performance improvement
  • Drive Customer Data Quality Management by increasing accuracy in customer data quality in all fields captured
  • Provide Leakage Analysis & Customer Feedback by tracking In-moment score, google rating and time taken for closure of internal complaints 
  • Record key reasons for lapsers and rejecters and share reports regularly with concerned teams for action
  • Ensure customer complaints are less than 2 / month per 1000 Job Cards in Service and per 100 retails in Sales.  
  • Ensure complaint resolution and provide call back to every customer within SLA for every complaint raised

Work Experience

Education

Bachelor’s degree in Business or a relevant field

 

Experience

  • 3+ years’ experience in CRM
  • Experience in the automotive/ FMCG sector




  • Regional CRM

    1 month ago


    Pune, India Royal Enfield Full time

    Job Requirements Position Title Regional CRM Reports To Regional Service Manager Function Business Markets- India+ Job Grade Assistant Manager   Job Purpose : The Resource-India+ CRM will work on the design and implementation of the CRM program for key markets and drive customer engagement. The incumbent will monitor customer...

  • Ms Dynamics CRM

    1 month ago


    Pune, Maharashtra, India TransformHub Full time

    **Solutions Architect - MS Dynamics CRM** **Key Responsibilities** - CRM Application Lead will lead the delivery of our Microsoft Dynamics 365 solutions. - Be a champion/SME (Subject Matter Expert) for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology. - Possess strong understanding of...


  • pune, India MICHELIN Full time

    Regional Sales Manager - - - - - - - - - - - - Deploy the tactical plan (product/Services) for a given perimeter and set up target for the Account Manager Analyze the key performance indicators for the given perimeter and manage the implementation of corrective measures, if necessary. Ensure key customers are properly managed (customer satisfaction) by...


  • pune, India Virtusa Full time

    CRM Associate Manager - CREQ187818 Description Role: Threat and Controls Assessment Senior AnalystExp: 8+Location: Pune/hyderabadWhat you will be doing;The Threat and Controls Assessment Senior Analyst role will work as part of a global team to perform ThreatModelling on Baking services.This role will report into the Threats and Controls Assessment Regional...


  • Pune, India Piaggio Vehicles Pvt. Ltd. Full time

    WHO WE ARE AND OUR GOALSWe are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as the Regional Sales Manager in our 2 Wheeler- Sales...


  • pune, India Piaggio Vehicles Pvt. Ltd. Full time

    WHO WE ARE AND OUR GOALSWe are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as the Regional Sales Manager in our 2 Wheeler- Sales...


  • Pune, India SA Technologies Inc. Full time

    Proficient on Core CRM Modules (Sales, Service, Marketing) - Ability to understand the Business Requirements and interact with Stakeholders. - Ability to take an ownership of incident reported, understand, analyze and provide quality, timely solution as per business requirement adhering to SLAs. - Ability to perform root cause analysis and impact...


  • pune, India Piaggio Vehicles Pvt. Ltd. Full time

    WHO WE ARE AND OUR GOALS We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as the Regional Sales Manager in our 2 Wheeler-...

  • Manager, CRM

    4 weeks ago


    Pune, India Western Union Full time

    Manager, CRM– Pune, India (CRM Service communications manager) Are you looking to build a career in the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and...


  • pune, India NCS Group Full time

    About the jobExtraordinary careers start hereNCS , a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 12,000-strong team across 58 specializations, NCS provides differentiated...


  • Pune, India Vyom Labs Pvt Ltd Full time

    Responsibilities & duties: Research, track, maintain, and update leads in CRM. Make outgoing calls to develop new business. Contact prospects via mediums like Email, LinkedIn, and phone calls to qualify leads. Direct email marketing to key clients and prospects Research and maintain lead generation database. Conduct customer and market...


  • pune, India Vyom Labs Pvt Ltd Full time

    Responsibilities & duties: Research, track, maintain, and update leads in CRM. Make outgoing calls to develop new business. Contact prospects via mediums like Email, LinkedIn, and phone calls to qualify leads. Direct email marketing to key clients and prospects Research and maintain lead generation database. Conduct customer and...


  • Pune, India Hiphonic Pvt Ltd Full time

    Making sales calls, continuously updating our CRM database, and meeting sales targets. - Building and maintaining a CRM database. Degree: Any Degree Gender: Female Age: 19-40 pune, Experience: 0-2 Languages: English & Hindi Mandatory (Regional Languages Preferred) **Job Type**: Regular / Permanent **Salary**: ₹17,000.00 - ₹28,000.00 per...

  • Tour Coordinator

    5 days ago


    Pune, India Travel Kingdom Full time

    Job Description | Tour Coordinator |Key Responsibilities: • Develop and manage a diverse portfolio of travel packages and itineraries for international regions, catering to various client preferences and budgets.• Collaborate with clients to understand their travel preferences, needs, and budgets, and tailor travel packages to meet and exceed their...

  • Tour Coordinator

    2 days ago


    pune, India Travel Kingdom Full time

    Job Description | Tour Coordinator | Key Responsibilities: • Develop and manage a diverse portfolio of travel packages and itineraries for international regions, catering to various client preferences and budgets. • Collaborate with clients to understand their travel preferences, needs, and budgets, and tailor travel packages to meet and exceed their...


  • Pune, India Mahindra Lifespace Developers Ltd. Full time

    Executive - Corporate Loyalty **Date**:24 Nov 2023 **Location**:Pune **Company**:Mahindra Lifespace Developers Ltd. Job Purpose - To expand reach of product offerings to the various corporate houses in the country and to drive Referral & Loyalty Sales across Pan India projects by building strong network, developing key strategies & value propositions -...


  • Pune, India Assignedge Network Pvt Ltd Full time

    Job Title: B2B Field Sales Representative (Overseas Consultancy) **Job Description**: We are seeking a highly motivated and results-driven B2B Field Sales Representative to join our overseas consultancy team. In this role, you will be responsible for developing new business opportunities, promoting our services, and building strong relationships with...


  • Pune, India Stuba Full time

    JOB SUMMARYThe ideal candidate must be experienced in B2B Travel Sales and have knowledge of the GCC / Middle East region. We are looking for someone who is highly motivated, organised, creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing...


  • pune, India Stuba Full time

    JOB SUMMARYThe ideal candidate must be experienced in B2B Travel Sales and have knowledge of the GCC / Middle East region. We are looking for someone who is highly motivated, organised, creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing...


  • Pune, India Travinno Tourism LLC Full time

    1.Actively approach targeted travel agents2.Establishing, growing, and maintaining commercial ties with travel agents-both current and potential-in the designated territory or market segment in order to attract new agents for our services.3.Creating a sales funnel, long-term goals, and business planning.4.Keeping an eye out for changes in the customer's...