Application Support

3 weeks ago

Hyderabad, India Hire Wings Full time

Provide L2 application support for the trading platform accessed via Citrix Workspace, ensuring high availability and optimal performance.

Troubleshoot and resolve issues related to Citrix Workspace, backend databases, and the trading application environment.

Monitor application and database health, availability, and performance using relevant monitoring and alerting tools.

Support continuous improvement initiatives by recommending automation, alert tuning, and process enhancements aligned with Site Reliability Engineering principles.

Perform SQL query analysis and database troubleshooting to identify and fix data or performance issues.

Interrogate SQL Server databases for investigations using simple and complex SQL queries.

Investigation of user queries via log file and process interaction, e.g. order issues, flow breaks, booking issues and Pricing.

Collaborate closely with development, QA, and SRE teams to diagnose and resolve complex incidents, bugs, and performance bottlenecks.

Interaction with Offshore teams and be able to communicate issues effectively and with clarity.

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