L1 - Support Maintainers (Agent)

4 weeks ago


Ahmedabad, India Encora Inc. Full time
Job Overview:

As a Level 1 Support Maintainer, you will be responsible for providing first-line technical support to end-users and escalating more complex problems to higher-level support teams when necessary. Your goal is to ensure a high level of user satisfaction and system uptime.Key Responsibilities:User Support:

Work on feed correction.Documentation:

Maintain accurate records of user requests and problem resolutions in a ticketing system.Escalation:

Escalate complex technical issues to Level 2 or Level 3 support personnel when necessary.Continuous Improvement:

Implement best practices to prevent recurring issuesAvailability:

Be available during scheduled regular shifts and if required, to address critical issues outside regular business hours.

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