Assistant Manager

3 days ago

ghaziabad, India Alight Solutions Full time

Alight Solutions || AM - Customer Service (US Voice Process) II Gurugram


Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity, be real and empower others.

Its why were so driven to connect passion with purpose. Our teams expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.


Job Description


Job Title: Assistant Manager - Customer Service (US Voice Process)

Location: Gurugram

Shift Timing : US Shifts

5 Days work from office


Key Responsibilities

  • The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions.
  • Relationship management with onshore TMs
  • Client CS SLA management
  • Facilitating new domain/client transition
  • Ensuring service accuracy through compliance
  • Create goals and performance plans for teams.
  • Champions operational improvements
  • Ongoing Status updates with team
  • Identify cross training strategy for his/ her team members.
  • Effectively partner with the support functions such as Quality, H.R, T&A, RM, TD
  • Manage Span ranging from (15-20)
  • Performance Management
  • People Management (Team management, Coaching & Development, resource management etc.)
  • Business Management Routines & Client calls
  • Escalation Management
  • Coaching/Performance mgmt./Training
  • Info shares/Roundtables
  • Analytics / Consulting
  • Stakeholder Management

Eligibility Criteria

  • Graduate with minimum 7 - 10 years of relevant experience
  • People management experience of more than 3 years is preferred
  • Proven ability to prioritize, develop and manage resource needs across clients
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills


If interested, you can send you update resume at with following details -


Current CTC & Expected CTC :

Notice Period:

Location :

Experience in US Voice International Process(Yes/no) :

Open for WFO & US Shifts :

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education, and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

  • Executive Assistant to Managing Director

    24 hours ago

    Ghaziabad, India DIYA GREENCITY PRIVATE LIMITED Full time

    Responsibilities: Calendar Management: Manage and maintain the Managing Director's schedule, including scheduling appointments, meetings, and conferences. Travel Coordination: Make travel arrangements for the Managing Director, including booking flights, accommodations, and transportation. Communication Management: Handle incoming and outgoing...

  • Executive Assistant to Managing Director

    2 days ago

    Ghaziabad, India DIYA GREENCITY PRIVATE LIMITED Full time

    Responsibilities:Calendar Management: Manage and maintain the Managing Director's schedule, including scheduling appointments, meetings, and conferences.Travel Coordination: Make travel arrangements for the Managing Director, including booking flights, accommodations, and transportation.Communication Management: Handle incoming and outgoing communications on...

  • Executive Assistant to Managing Director

    2 days ago

    Ghaziabad, India DIYA GREENCITY PRIVATE LIMITED Full time

    Responsibilities:Calendar Management: Manage and maintain the Managing Director's schedule, including scheduling appointments, meetings, and conferences.Travel Coordination: Make travel arrangements for the Managing Director, including booking flights, accommodations, and transportation.Communication Management: Handle incoming and outgoing communications on...

  • Personal Assistant

    3 weeks ago

    Ghaziabad, India Prospective Designs Full time

    We are looking for a versatile and highly-organized personal assistant to perform personalized administrative duties for senior management. In this role, you will be responsible for scheduling meetings, taking notes, and handling correspondence on behalf of managers. You may also be required to make travel arrangements and assist with other duties when...

  • Executive Assistant

    7 days ago

    Ghaziabad, India SR Expert Services Full time

    Urgent Hiring For Executive Assistant Urgent Hiring for Executive Assistant Profile - Executive Assistant Location - Ghaziabad, Patparganj Delhi & Noida Sec-65 Industry - Engineering & Manufacturer Qualification - Graduate / Post Graduate Experience - 5 to 15 years Note **Responsibilities**: - 1-Act as the point of contact among executives, employees,...

  • Personal Assistant

    7 days ago

    Ghaziabad, India Gopal Steels Full time

    **Job brief** We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s promoters and senior team. Executive Assistant’s responsibilities include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great...

  • Executive Assistant

    4 weeks ago

    Ghaziabad, India Purbanchal Paper Mill LLP Full time

    **Designation: EA (Executive Assistant cum Business Development Manager)** **Industry Type: Manufacturing** **Office Location : Sector-5, Vaishali, Ghaziabad** **Job Type**: Full-time **Salary: ₹20,000.00 - ₹35,000.00 per month** **Job description** - The goal is to contribute to the efficiency of the overall business by ensuring all assigned...

  • Executive Assistant

    4 days ago

    Ghaziabad, India Nipco Group of Companies Full time

    **Designation: EA (Executive Assistant cum Growth Manager)** **Industry Type: Manufacturing** **Office Location : Sector-5, Vaishali, Ghaziabad** **Job Type**: Full-time **Salary: ₹20,000.00 - ₹35,000.00 per month** **Job description** - The goal is to contribute to the efficiency of the overall business by ensuring all assigned administrative...

  • Executive Assistant

    4 weeks ago

    Ghaziabad, India Purbanchal Paper Mill LLP Full time

    **Designation: EA (Executive Assistant cum Growth Manager)** **Industry Type: Manufacturing** **Office Location : Sector-5, Vaishali, Ghaziabad** **Job Type**: Full-time **Salary: ₹20,000.00 - ₹35,000.00 per month** **Job description** - The goal is to contribute to the efficiency of the overall business by ensuring all assigned administrative...

  • Admin Assistant

    3 weeks ago

    Ghaziabad, India AMM Public School Full time

    AMM Public School is in search of an efficient and organized **Administrative Assistant** to support our administrative team. The Administrative Assistant will play a vital role in ensuring the smooth operation of the school office and providing essential support to various administrative functions. **Responsibilities**: - Assist in day-to-day...

  • Administration Assistant

    5 days ago

    Ghaziabad, India SMARTACHIEVERS LEARNING PRIVATE LIMITED Full time

    Responsibilities: Greet and assist visitors, clients, and employees in a professional and friendly manner. Answer phone calls, respond to inquiries, and direct calls to the appropriate personnel. Manage and maintain the executive's schedule, including arranging appointments, meetings, and travel arrangements. Coordinate and schedule meetings, conference...

  • Executive Assistant

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India SR Expert Services Full time

    Urgent Hiring For Executive AssistantUrgent Hiring for Executive AssistantProfile - Executive AssistantLocation - Ghaziabad, Patparganj Delhi & Noida Sec-65Industry - Engineering & ManufacturerQualification - Graduate / Post GraduateExperience - 5 to 15 yearsNoteResponsibilities: 1Act as the point of contact among executives, employees, clients and other...

  • Paralegal Assistant

    4 weeks ago

    Ghaziabad, India Elegant Outdoor A Unit Of Media 24x7 Advertising Private Limited Full time

    **Paralegal Assistant-** **Legal Research**: Conducting legal research to support attorneys and other legal professionals in preparing for cases, transactions, or other legal matters. This involves analyzing statutes, regulations, legal articles, and other relevant materials. **Document Drafting and Review**: Assisting in the preparation of legal documents...

  • Executive Assistant

    4 weeks ago

    Ghaziabad, India VueNow Infotech Private Limited Full time

    **Executive Assistant - JD** **Responsibilities** - Act as the point of contact among executives, employees, clients and other external partners - Manage information flow in a timely and accurate manner - Manage executives’ calendars and set up meetings - Make travel and accommodation arrangements - Rack daily expenses and prepare weekly, monthly or...

  • Paid Assistant

    1 week ago

    Ghaziabad, India R.K. Kalra & Company Full time

    We are currently seeking a highly motivated and dedicated individual to join our professional services firm in Ghaziabad as an Paid Assistant. You will have the opportunity to gain valuable hands-on experience and develop a strong foundation in taxation, audit, accounting, transfer pricing, indirect taxation, and ROC compliance. **Responsibilities**: -...

  • Executive Assistant

    3 weeks ago

    Ghaziabad, India Pioneer Management Consultant Full time

    **Employment Type**: Permanent **Key Skills**: Adminstrative,Hotel Booking,Travel Booking,HR Admin,General Activities **Location**: Ghaziabad **Functions**: Executive **Detail Job Profile**: **About Client: Manufacturer of Wound Magnetic Solutions (Transformers, Inductors, Chokes, Coils, Line Filters, Switching Converters and...

  • Personal Assistant

    2 weeks ago

    Ghaziabad, India Elbroz Media Pvt. Ltd. Full time

    As a Personal Assistant, you will provide comprehensive administrative and secretarial support to a high-level executive or individual. You will be responsible for managing their schedules, coordinating meetings and appointments, handling correspondence, and ensuring the smooth functioning of their daily activities. Your role will involve maintaining...

  • Assistant Professor

    2 weeks ago

    Ghaziabad, India INMANTEC Institutions Full time

    **Job description** **Applications are Invited for Assistant Professor** **Position**: Assistant Professor Subject: - Management, Quantitative Techniques, Production Management **Minimum Qualification**: MBA with UGC NET; PhD **Minimum Experience**: Minimum 3 years **Responsibilities**: - Plan lessons according to curriculum standards - Monitoring...

  • Assistant Manager Human Resources

    3 weeks ago

    Ghaziabad, India Makoons Play School Full time

    Job Title: HR ManagerLocation: GhaziabadSalary: INR 3 LPAMakoons Play School is seeking a highly skilled and experienced HR Manager to join our growing team in Ghaziabad. As an HR Manager, you will play a critical role in managing the human resource functions of our organization, including recruitment, employee relations, and performance management, to...

  • Assistant Manager Human Resources

    3 weeks ago

    ghaziabad, India Makoons Play School Full time

    Job Title: HR Manager Location: Ghaziabad Salary: INR 3 LPA Makoons Play School is seeking a highly skilled and experienced HR Manager to join our growing team in Ghaziabad. As an HR Manager, you will play a critical role in managing the human resource functions of our organization, including recruitment, employee relations, and performance management, to...