Incident Management Professional

Job TitleIncident Manager Role SummaryWe are seeking a skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for managing and coordinating the response to major incidents that impact our business.Coordinate incident response activities to minimize business impact.Communicate effectively with stakeholders to provide timely...

Level: L2+L3Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk.Receive and log incidents via phone, email, and web in SNOW Portal.Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT).Lead and facilitate incident calls with full ownership until...

Job Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...

Job Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...

Job Title & Summary As an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...

Major Incident Manager Required Technical Skills:Incident & problem managementITSMTicketing tools (Any of these ServiceNow, Zendesk, Jira)Understanding of IT support, applicationsPreferred Skills: ITIL V4 Preferred This Job Profile involves 24*7 rotational shift for Asia, Europe and Americas.The MIM will be responsible for managing major incidents...

Incident Management SpecialistAbout the Role:We are seeking an experienced Incident Management Specialist to join our team. The ideal candidate will have a strong background in incident management principles, procedures, and techniques.Key Responsibilities:Act as focal point for incident review and escalation if necessary.Support a computer operations...

Job Title & SummaryAs an Incident Manager at XBP Global, you will serve as the primary point of accountability for restoring normal service operations as quickly as possible following service disruptions. You will lead cross-functional incident response teams, coordinate resolution activities, and ensure minimal impact on business operations. This role...

Job OverviewWe are seeking a skilled professional to manage critical incidents and ensure minimal disruption to our customers' business operations.Main ResponsibilitiesIDentify and classify major incidents based on impact and urgency, ensuring accurate and timely logging of tasks with internal and external support teams.Act as the central point of contact...

Senior Major Incident Manager Required Technical Skills:ITIL 4 Incident & Problem ManagementITSMTicketing tools (Any of these ServiceNow, Zendesk, Jira)Understanding of IT support, applicationsPreferred Skills:Major Incident ManagementThe MIM AIM will be responsible for managing major incidents worldwide. This involves:Lead the response to major incidents,...