Customer Support Associate

7 days ago

Delhi, India Uniliv Full time

About the Role

We are seeking a dedicated and customer-focused Customer Support Associate to join our team. This role is critical in ensuring that every customer interaction reflects our commitment to service excellence. The ideal candidate will be proactive, empathetic, and capable of delivering prompt and effective solutions while maintaining a high level of professionalism.

Key Responsibilities

  • Act as the first point of contact for customer inquiries through phone, email, chat, and other communication channels.
  • Provide accurate information regarding products, services, policies, and processes.
  • Investigate and resolve customer concerns with efficiency and empathy.
  • Maintain detailed and accurate records of all customer interactions in the CRM system.
  • Escalate complex issues to the appropriate department and follow up to ensure timely resolution.
  • Collaborate with cross-functional teams to enhance the overall customer experience.
  • Identify recurring issues and suggest process improvements to management.

Qualifications and Skills

  • Bachelor's degree in any discipline (preferred) or equivalent professional experience.
  • Previous experience in customer service, client support, or a related role is advantageous.
  • Strong verbal and written communication skills with excellent interpersonal abilities.
  • Problem-solving and conflict-resolution skills with a customer-centric approach.
  • Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment.
  • Proficiency in MS Office and familiarity with CRM software/tools.

What We Offer

  • Competitive compensation package with performance-based incentives.
  • Comprehensive training and professional development opportunities.
  • A collaborative, inclusive, and growth-oriented work culture.
  • Opportunities for career advancement within the organization.

Job Type: Full-time

Pay: ₹25,000.00 per month

Application Question(s):

  • Do you have prior experience in customer support or a client-facing role?

Do you have prior experience in customer support or a client-facing role?

  • What is your current notice period?
  • Are you familiar with CRM/ticketing platforms like Freshdesk, Zendesk, or Salesforce?

Work Location: In person

Speak with the employer

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