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Managed Service Associate

2 months ago

mumbai, India Acme Services Private Limited Full time

JOB DESCRIPTION:

Business Operations:

  • Gain a comprehensive understanding of client requirements and provide realistic lead times.
  • Act as the primary point of contact for both client and internal team communications for high-priority projects.
  • Recognize and articulate the business value of our services.
  • Foster strong relationships with other service teams.
  • Ensure timely communication and updates to clients throughout the project lifecycle.

Project Deliverables:

  • Collaborate seamlessly with clients, becoming an integral extension of their teams.
  • Develop detailed statements of work for each client's project.
  • Efficiently manage multiple projects simultaneously, adhering to SLAs.
  • Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.
  • Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
  • Clearly communicate deliverables to clients.

Processes and Skills Building:

  • Innovate and create reusable templates and best practices.
  • Maintain the efficiency of Asana and Mavenlink dashboards.
  • Proactively explore the Client's platform to discover more streamlined task execution methods.
  • Stay up-to-date with the latest product features and enhancements.
  • Foster a culture of innovation to optimize work efficiency.