Associate, Client Service

Company Overview
Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.

Job Description
Associate, Client Services
The Associate role is a results-driven role focused on delivering outstanding service to clients in one of our three verticals, Consulting, Private Equity or Public Equity & Credit. You work to understand your clients' specific needs on each project and connect them with industry experts. In this position, you will leverage your ability to identify, engage, and manage experts who provide valuable insights that drive informed decision-making for our clients. By thoroughly understanding the scope of each project, you will play a crucial role in ensuring that clients gain access to the right expertise, enabling them to achieve their objectives effectively.

After completing our in-depth training at the New Joiner Academy, your key focus will be to:

• Deliver outstanding client service

• Establish and understand client needs and project requirements through effective communication and collaboration.

• Problem solve client needs to anticipate likely requests, thinking creatively to recommend and schedule the right experts for each part of the project.

• Establish strong client relations to be their trusted partner.

• Build and maintain strong relationships with experts

• Identify and engage relevant experts from our network who are best suited to providing the insight the clients require on each project.

• Find and recruit new experts into our network across various sectors to provide relevant insights for clients.

• Proactively reach out to potential experts via phone and email, often through cold calls, to propose and engage them for specific projects.

• Manage and deliver commercial projects

• Ensure a seamless, high-quality experience for clients and experts.

• Schedule and monitor call feedback to ensure speedy and effective exchange of knowledge between experts and clients.
• Prioritise and manage multiple client projects simultaneously, ensuring timely delivery of expert insights that meet client expectations.
• Audit projects to identify areas of improvement for future projects.

Qualifications
In addition to gaining transferable, hands-on commercial and client management experience, you'll develop a set of key skills that will be invaluable throughout your career.

• Drive: You'll learn how to stay motivated and resilient, taking ownership of your work and seeking responsibility. You'll sharpen your ability to understand project requirements, within a range of industries and topics, and find solutions to ensure success.
• Coachability: As you learn and grow, you'll ask the right questions, quickly absorb feedback, and apply it to improve your performance and make informed decisions.
• Credibility: You'll strengthen your verbal and written communication skills, learning to adjust your style for different audiences and influence positive outcomes.
• Problem Solving: You'll develop a proactive mindset, learning to anticipate challenges and think strategically to overcome obstacles and deliver results.

This role is ideal for individuals who are proactive, comfortable with phone outreach, and eager to develop skills in relationship-building, project management, and professional communication.

Additional Information
What people love about being Associates in our Client Service Team:

• Being surrounded by people they not only enjoy working with, but who also challenge and support them
• Owning individual responsibilities to grow our business, while also being in a team-oriented environment and working closely with their peers.
• Our clients truly lean on Third Bridge for their research, whether for strategy consulting or diligence work. Our clients are appreciative of and value our support and partnership.
• Getting to dip their toes into every imaginable industry under the sun, and getting exposed to a variety of individuals with unique perspectives and backgrounds.
• Building strong relationships both internally and externally create significant opportunities for professional development.
• We win together as a team.

Thrive at Third Bridge
The starting Associate pay places you in the top 30% of graduate salaries across industries, and it is complemented with an uncapped bonus commensurate with target achievement. You can expect clear performance goals and to be recognised for your contributions. After :2 years of strong results you could transition from being an individual contributor to managing your own team and P&L - a huge career milestone. Depending on your aspirations, you could also progress to a role in Sales, Product, or opportunities across our organisation.

We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning &
  Development
  : Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying for.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.