L2 IT Support Specialist

1 month ago


Bangalore, India Premier Consultants Full time

Job Opening for IT L2 Support Specialist with Leading Global Logistics Company

Mandatory Experience from Supply Chain, Logistics and Transportation

Job Responsibilities :

- Gain an understanding of and expertise in business applications (related to supply chain, transportation, and EDI).

- Work closely with First Level support and Operations to ensure multi-tiered support efficiency over implemented solutions.


- Monitor systems interfaces (EDI/API) to ensure data exchange quality and timeliness.


- Document functional EDI/API maps specifications to the systems interfaces development team.


- Collaborate with business functions (Key Users, Project Managers), as well as other IT teams (L3 Support, Delivery Centers).


- Manage incidents, requests, and problems to meet or exceed defined support service levels.

- Together with solution experts, drive and/or support solution tests, deployments, and life-cycle management related to software releases.


- Train our Bangalore Control Tower's extended team and operations to increase their understanding of solutions. Participate in change management for current solutions.

- Develop solutions that support ITOM practices and help the APAC IT Operations Manager identify opportunities for automation.


- Participate in the global implementation and use of technical and functional enhanced IT monitoring, enabling proactive interception of IT applications unavailability (DevOps).

Skills :

- A degree in engineering or IT, plus at least five years of experience

- Proficiency in IT operations procedures, including ITIL and ITSM (support for incidents, problems, changes, NRT, and UAT).

- Preference for understanding supply chain/manufacturing or logistics IT solutions; - Preference for understanding DevOps methodologies and tools (such as Azure DevOps, Zabbix, Nagios, Grafana, Dynatrace)

(ref:hirist.tech)

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