L2 IT Support Specialist
1 month ago
Job Opening for IT L2 Support Specialist with Leading Global Logistics Company
Mandatory Experience from Supply Chain, Logistics and Transportation
Job Responsibilities :
- Gain an understanding of and expertise in business applications (related to supply chain, transportation, and EDI).
- Work closely with First Level support and Operations to ensure multi-tiered support efficiency over implemented solutions.
- Monitor systems interfaces (EDI/API) to ensure data exchange quality and timeliness.
- Document functional EDI/API maps specifications to the systems interfaces development team.
- Collaborate with business functions (Key Users, Project Managers), as well as other IT teams (L3 Support, Delivery Centers).
- Manage incidents, requests, and problems to meet or exceed defined support service levels.
- Together with solution experts, drive and/or support solution tests, deployments, and life-cycle management related to software releases.
- Train our Bangalore Control Tower's extended team and operations to increase their understanding of solutions. Participate in change management for current solutions.
- Develop solutions that support ITOM practices and help the APAC IT Operations Manager identify opportunities for automation.
- Participate in the global implementation and use of technical and functional enhanced IT monitoring, enabling proactive interception of IT applications unavailability (DevOps).
Skills :
- A degree in engineering or IT, plus at least five years of experience
- Proficiency in IT operations procedures, including ITIL and ITSM (support for incidents, problems, changes, NRT, and UAT).
- Preference for understanding supply chain/manufacturing or logistics IT solutions; - Preference for understanding DevOps methodologies and tools (such as Azure DevOps, Zabbix, Nagios, Grafana, Dynatrace)
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