Support Specialist

1 month ago


bangalore, India Spectrum Consultants India Private Limited Full time
Support Specialist - Licensing Full Stack Summary
Experience Required:
4 - 10 Years
Job Term:
Permanent
Location:
Bangalore
Category:
ERP Development/Support
World’s leading semiconductor IP company.
Job Overview:
Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.
Focused initially on specialist Level 2 and Level 3 operational support and resolution of issues for our Licensing tools, evolving over time to form a DevOps structure, to support, design and develop and maintaining live services in a cross-disciplinary and geographically diverse team.
Responsibilities
Providing L2 and L3 end user support
Support the full development cycle of Arm's applications, platforms and services in line with business requirements
Peer reviewing work to ensure high-quality standards
Maintaining service levels and performance
Continuous service improvement
Required skills and experience
Hold at least a B.Tech in computer science, information technology, or a related field, with at least 3 years of overall experience in a similar role within a global organisation.
Track record of operational support, Incident, Request, Change, Knowledge and Problem Management aligned with ITIL.
Proficiency in Cloud platforms such as Azure and AWS and their standard practices
Containerization with Docker and orchestration with Kubernetes.
Proficiency in Java and Springboot
Single Page Applications (SPAs) using frameworks like React, Angular, or Vue.js including state management
Experience with integration concepts such as ETL, APIs and Microservices
Tools that automate manual processes like Jenkins, Azure DevOps and Terraform
Databases like SQL Server, MySQL, PostgreSQL, MongoDB, DynamoDB, or Cosmos DB
Leadership & People Skills
Deep technical proficiency supporting and building custom software applications within a cloud platform.
You can work autonomously and follow a clear vision from the Technical Team Manager.
Actively participate and foster a positive team spirit and can-do attitude
Be comfortable to raise issues and concerns
Experienced working in a global, diverse, and multicultural environment
Experienced with development practices such as Waterfall, Agile

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