Software Engineer L2-Support

2 weeks ago


bangalore, India Vinz Global Full time
Job Description
We are seeking a highly skilled and experienced L2 Support Specialist to join our dynamic team.
Work from office : Bangalore Location
Timings : 12pm to 9pm
  • Bachelor’s degree in computer science, Information Technology, or related field.
  • Candidate should have 4+ Yrs.  experience in L2 Support
  • knowledge of Java, JDBC, simple queries
  • Basic understanding of HTML
  • Basic understanding of SQL. Should be able to write queries.
  • Basic understanding of commands, scripting, analysing logs
  • Knowledge of PPT, XLS, Macros, Web knowledge 
  • Having excellent communication skills written and verbal
  • Capacity to analyse, ability to deep dive into subjects independently, report & pilot actions of several transversal teams (Dev, Indus, DBA, Business, other IT teams)
  • Communication: capacity to understand the role of each stakeholder in order to share the correct message to each of them
  • Inquisitive spirit: continuously improve the understanding of the customer context & the user experienc
  • Basic knowledge of Windows application
  • Good English communication both oral and written

Requirements
  • Provide Level 2 technical support to end-users, troubleshooting and resolving complex issues efficiently.
  • Utilize expertise in Java, JDBC, and SQL to diagnose and resolve software-related problems.
  • Write and execute SQL queries to retrieve and manipulate data as needed.
  • Demonstrate a basic understanding of HTML for troubleshooting web-related issues.
  • Analyze logs, employ scripting techniques, and utilize command-line tools to investigate and resolve technical issues.
  • Create and maintain documentation for troubleshooting procedures and support processes.
  • Communicate effectively with stakeholders, providing timely updates on issue resolution progress.
  • Assist in the development and implementation of support strategies to enhance system reliability and performance.

Requirements
Provide Level 2 technical support to end-users, troubleshooting and resolving complex issues efficiently. Utilize expertise in Java, JDBC, and SQL to diagnose and resolve software-related problems. Write and execute SQL queries to retrieve and manipulate data as needed. Demonstrate a basic understanding of HTML for troubleshooting web-related issues. Analyze logs, employ scripting techniques, and utilize command-line tools to investigate and resolve technical issues. Create and maintain documentation for troubleshooting procedures and support processes. Communicate effectively with stakeholders, providing timely updates on issue resolution progress. Assist in the development and implementation of support strategies to enhance system reliability and performance.
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