Service Desk Analyst

1 week ago


Bengaluru, India Tata Consultancy Services Full time
Dear Candidate

Greetings from TCS

Role: Service Desk Analyst

Location: Bangalore/Chennai

Experience Range: 4 to 7 Years

Job Description:Technical and system expertise (networking, active directory, DNS)Customer support using telephone and computer skillsExcellent analytical skills and communicationProblem-solving and troubleshooting abilitiesIdentify and diagnose issues and problemsCategorize and record reported queries and provide solutionsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to resolutionEscalate, if needed, unresolved problems to a higher level of support

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

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