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OPD executive/ Front office executive

4 weeks ago

Mumbai City District, India Surya Childrens Medicare Full time

This is a full-time on-site role.

The Patient Care Executive will play a crucial role in enhancing the patient experience by providing exceptional service and support throughout their healthcare journey. This position requires strong communication skills, empathy, and the ability to manage various administrative tasks efficiently.

Role & responsibilities:

  • Greet and assist patients upon arrival, addressing any concerns or questions they may have.
  • To attend the guest courteously and deal promptly with their queries and requests.
  • To handle guest complaint and concern in an effective and timely manner.
  • Coordinate and schedule patient appointments, ensuring optimal use of healthcare providers time.
  • To show the patients rooms as per patients query.
  • Serve as a liaison between patients and healthcare providers, relaying important information and facilitating smooth communication.
  • Provide administrative support to healthcare staff as needed, including handling correspondence and preparing documentation.
  • To explain to the patients about the different packages and facilities available at the hospital at the time of registration.
  • To provide information about various camps and Programs to all.

Preferred candidate profile

  • Bachelors degree in healthcare administration or a related field preferred or equivalent.
  • Experience in the healthcare industry is preferred
  • Excellent communication and interpersonal skills, strong organizational abilities, and proficiency in using office software and electronic health records systems.
  • Empathetic, detail-oriented, and able to handle sensitive information with discretion.

Interested candidates can send in their application on

OR can come for walk-in interview between 10 am - 4 pm