Ticketing Manager

2 weeks ago

Noida, India WMTC Full time

Position Overview

We are seeking an experienced and detail-oriented
Ticketing Manager
with expertise in
Airline Contracting and Operations
. The role involves managing airline ticketing processes, contracting with airline partners, ensuring operational efficiency, and leading a team to deliver seamless travel services to clients.

Key Responsibilities

  • Negotiate and manage airline contracts, fares, and inventory to maximize profitability.
  • Supervise and oversee ticket issuance, re-issuance, cancellations, refunds, and exchanges.
  • Ensure compliance with airline regulations, IATA guidelines, and company policies.
  • Coordinate with airlines, GDS systems (Amadeus, Galileo, Sabre, etc.), and consolidators for smooth operations.
  • Manage group bookings, special fares, and corporate travel requirements.
  • Monitor ticketing queues, fare rules, and deadlines to avoid ADM (Agency Debit Memo) penalties.
  • Train, mentor, and supervise ticketing staff for high performance.
  • Resolve complex ticketing and operational issues efficiently.
  • Collaborate with sales, operations, and customer service teams to ensure service excellence.
  • Prepare periodic reports on sales, contracts, and operational performance.

Key Skills & Competencies

  • Strong knowledge of airline ticketing, fare rules, and contracting.
  • Hands-on expertise with
    GDS systems
    (Amadeus, Galileo, Sabre, Worldspan).
  • Excellent negotiation and vendor management skills.
  • Strong analytical and problem-solving ability.
  • Team management and leadership skills.
  • Ability to work under pressure and meet deadlines.
  • Excellent communication (verbal & written) and interpersonal skills.

Qualifications & Experience

  • Bachelor's degree in Tourism, Travel Management, Aviation, or related field.
  • Minimum
    5–8 years of experience
    in airline ticketing & contracting (with at least 2 years in a managerial/supervisory role).
  • IATA / Airline Ticketing Certification preferred.
  • Strong understanding of
    airline contracting, operations, and industry practices
    .

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