International Ticketing Associate

2 weeks ago

Noida, India MINDTEL GLOBAL Full time

Industry & Sector:
Customer Experience & Travel Services — a technology-enabled contact center servicing travel, hospitality, and corporate clients with end-to-end booking, reservation, and post-sales support. This role supports high-volume, revenue-focused travel operations that require accuracy, empathy, and speed during night hours.

Primary Job Title:
Travel Consultant (Night Shift)

Location & Work Type:
On-site — India. Night-shift role supporting regional/global travel booking operations.

Role & Responsibilities

  • Handle inbound and outbound customer interactions over phone and chat to manage travel bookings, modifications, cancellations, and refunds while meeting SLA targets.
  • Process reservations and ticketing accurately using GDS/booking engines or internal booking platforms; ensure fare and itinerary compliance.
  • Resolve customer issues and escalations quickly—investigate itinerary discrepancies, rebook options, and co-ordinate with suppliers (airlines, hotels, transfers).
  • Upsell and cross-sell ancillary services (seat selection, extra baggage, travel insurance) when appropriate to drive revenue and customer satisfaction.
  • Maintain precise records in CRM and booking systems, log calls, capture PNRs, and follow company SOPs for payments, refunds, and chargebacks.
  • Meet or exceed team KPIs (handle time, CSAT, first-contact resolution) and participate in continuous-improvement initiatives and night-shift handovers.

Skills & Qualifications
Must-Have

  • 1–3 years of customer service or travel reservations experience; comfortable on a night-shift schedule.
  • Excellent spoken and written English with clear phone etiquette and strong listening skills.
  • High computer literacy—fast data entry, MS Office basics, comfortable learning booking and CRM software.

Preferred

  • Experience with GDS platforms (Amadeus, Sabre, Travelport) or online booking engines.
  • Prior exposure to CRM tools (Zendesk, Salesforce) and familiarity with payment/refund workflows.
  • Proven upselling/retention skills and a background in travel/tourism certification or diploma.

Benefits & Culture Highlights

  • Night-shift premium pay and structured allowance for on-site staff.
  • Hands-on training programs, clear growth paths into senior consultant or operations roles, and regular performance coaching.
  • Fast-paced, supportive contact-center culture focused on quality, collaboration, and measurable impact.

Join a customer-focused travel operations team where accuracy, empathy, and night-shift reliability are valued. Apply if you thrive in voice-first environments, enjoy solving travel problems end-to-end, and want a clear career trajectory in travel customer experience.

Skills: travel,operations,clear,skills,customer experience,gds,platforms

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