Hotfoot - Application Support Engineer - Ticketing System

2 weeks ago

Noida, India HOTFOOT TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time

Job Summary :


We are seeking a proactive and detail-oriented Application Support Engineer to provide technical and functional support for enterprise applications across various business units. The ideal candidate will be responsible for troubleshooting application issues, maintaining system stability, ensuring smooth operations, and acting as a liaison between end-users, technical teams, and vendors.


Key Responsibilities :


- Serve as the first point of contact for investigating and resolving application-related incidents and service requests.


- Monitor application health, logs, and alerts using tools like Splunk, Nagios, AppDynamics, or native monitoring solutions.


- Perform root cause analysis (RCA) and implement permanent solutions for recurring issues.


- Manage user access, roles, and permissions across supported applications.


- Coordinate with development, infrastructure, and QA teams for issue resolution, enhancements, and deployments.


- Participate in application upgrades, patching, and release management activities.


- Document known issues, troubleshooting steps, SOPs, and user guides.


- Support batch job monitoring and data integrity validations.


- Ensure SLAs and KPIs are met for incident, request, and change management.


- Provide on-call support and participate in rotational shift coverage if required.


Technical Skills Required :


- Good understanding of application architecture, including front-end, middleware, and backend systems.


- Proficiency in SQL for data extraction, debugging, and analysis.


- Familiarity with ticketing systems like ServiceNow, JIRA, Remedy, or Zendesk.


- Exposure to Windows/Linux servers, including basic commands and log navigation.


- Knowledge of scripting languages (e.g., Shell, Python, or PowerShell) for automation is an advantage.


- Understanding of integration methods (APIs, web services, FTP/SFTP, etc.).


- Familiarity with ITIL concepts and practices (Incident, Problem, and Change Management).


Nice to Have :


- Experience in supporting ERP, CRM, HRMS, or custom-built enterprise applications.


- Knowledge of cloud-based environments (AWS, Azure) or hybrid infrastructures.


- Understanding of DevOps tools like Jenkins, Git, Docker, etc.


- Awareness of compliance and security standards (SOX, GDPR, etc.).

(ref:hirist.tech)

  • Hotfoot - Applications Support Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India HOTFOOT TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time

    Job Summary :We are seeking a proactive and detail-oriented engineer to provide technical and functional support for enterprise applications. The ideal candidate will troubleshoot application issues, maintain system stability, ensure smooth operations, and act as a liaison between end-users, technical teams, and vendors.Key Responsibilities :- Investigate...

  • Hotfoot - Senior Business Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Hotfoot Technology Solutions Private Limited Full time

    Senior Business Analyst and Responsibilities: - Manage the team for the Delivery and also have individual contribution for complex tasks.- Should be the escalation point for the customer and manage the customer experience.- Play a key role in bringing all stakeholders to same page and bring transparency in the process and highlight Project risks- Possess...

  • Java Application Support Engineer

    1 week ago

    Noida, India Empenofore Technologies Full time

    Title: Java Application Support Engineer Location: Noida(Hybrid) Job Description: Key Responsibilities - Provide L2/L3 application support for Java-based enterprise applications. - Monitor, troubleshoot, and resolve production incidents within defined SLAs. - Perform application deployments, configuration, and environment support. - Work closely with...

  • Java application support engineer

    6 days ago

    Noida, India Empenofore Technologies Full time

    Title: Java Application Support Engineer Location: Noida(Hybrid) Job Description: Key Responsibilities Provide L2/L3 application support for Java-based enterprise applications. Monitor, troubleshoot, and resolve production incidents within defined SLAs. Perform application deployments, configuration, and environment support. Work closely with...

  • Java Application Support Engineer

    1 week ago

    Noida, India Empenofore Technologies Full time

    Title: Java Application Support EngineerLocation: Noida(Hybrid)Job Description:Key Responsibilities- Provide L2/L3 application support for Java-based enterprise applications.- Monitor, troubleshoot, and resolve production incidents within defined SLAs.- Perform application deployments, configuration, and environment support.- Work closely with development...

  • Java Application Support Engineer

    1 week ago

    Noida, India Empenofore Technologies Full time

    Title: Java Application Support Engineer Location: Noida(Hybrid) Job Description: Key Responsibilities Provide L2/L3 application support for Java-based enterprise applications. Monitor, troubleshoot, and resolve production incidents within defined SLAs. Perform application deployments, configuration, and environment support. Work closely...

  • Java Application Support Engineer

    1 week ago

    Noida, India Empenofore Technologies Full time

    Title: Java Application Support EngineerLocation: Noida(Hybrid)Job Description:Key ResponsibilitiesProvide L2/L3 application support for Java-based enterprise applications.Monitor, troubleshoot, and resolve production incidents within defined SLAs.Perform application deployments, configuration, and environment support.Work closely with development teams for...

  • Java Application Support Engineer

    1 week ago

    Noida, India Empenofore Technologies Full time

    Title: Java Application Support Engineer Location: Noida(Hybrid) Job Description: Key Responsibilities Provide L2/L3 application support for Java-based enterprise applications. Monitor, troubleshoot, and resolve production incidents within defined SLAs. Perform application deployments, configuration, and environment support. Work closely with development...

  • Java Application Support Engineer

    4 days ago

    Noida, India Empenofore Technologies Full time

    Title: Java Application Support EngineerLocation: Noida(Hybrid)Job Description:Key ResponsibilitiesProvide L2/L3 application support for Java-based enterprise applications.Monitor, troubleshoot, and resolve production incidents within defined SLAs.Perform application deployments, configuration, and environment support.Work closely with development teams for...

  • Java Application Support Engineer

    7 days ago

    Noida, India Empenofore Technologies Full time

    Title: Java Application Support EngineerLocation: Noida(Hybrid)Job Description:Key ResponsibilitiesProvide L2/L3 application support for Java-based enterprise applications.Monitor, troubleshoot, and resolve production incidents within defined SLAs.Perform application deployments, configuration, and environment support.Work closely with development teams for...