Java Application Support Engineer

3 weeks ago

Noida, India Empenofore Technologies Full time

Title: Java Application Support Engineer

Location: Noida(Hybrid)

Job Description:

Key Responsibilities

- Provide L2/L3 application support for Java-based enterprise applications.
- Monitor, troubleshoot, and resolve production incidents within defined SLAs.
- Perform application deployments, configuration, and environment support.
- Work closely with development teams for bug fixes, enhancements, and release support.
- Conduct root cause analysis (RCA) and implement preventive measures.
- Support Camunda BPM processes (monitor workflows, troubleshoot job executions, deploy process definitions).
- Work with ticketing tools (ServiceNow/JIRA) or similar tools to track, document, and resolve issues.
- Collaborate with DevOps teams for CI/CD pipelines and release management.
- Ensure compliance with change management and production support best practices.

Must-Have Skills

- 7+ years of Java/J2EE application support experience.
- Strong troubleshooting and debugging skills (logs, exceptions, performance issues).
- Experience with application deployments (manual/automated).
- Familiarity with ticketing tools like ServiceNow, JIRA, or Remedy.
- Good understanding of SQL for data validation and issue debugging.
- Exposure to incident, change, and problem management processes (ITIL framework).
- Strong communication and stakeholder management skills.

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