Creative operation manager
3 weeks ago
*Possible contract to Hire
· This position is responsible for ensuring deadlines are efficiently and consistently met. Building relationships and managing expectations are key parts of this role.
· This position primarily works independently and supports senior project team members on larger or complex projects.
· The Project Manager is also responsible for demonstrating the project focused culture at client site, and advises colleagues regarding project management practices, methods, and standards.
· Performs continuous improvement projects for the division and department, and additional job-related functions as detailed by immediate supervisor.
Required Skills & Experience:
· Four years of experience in Project Management or business-related activities.
Two (2) or more years of experience using Workfront or similar project management platform preferred.
· Experience with project management of digital, video and other creative and communications disciplines preferred.
· Demonstrated experience with project management software and/or reports.
Experience in project management within an agency or within a corporate creative division.
· Capable of managing multiple accounts or service lines simultaneously. Must be able to maintain excellent relationships and thoughtful rapport with stakeholders from each group, and maintain a level of respect between the creative team and cross-functional teams.
· Must be a thought-leader with the ability to pivot quickly while keeping goals front and center.
· Must have strong business acumen with the ability to work with people from diverse functional backgrounds and build relationships across the organization.
· Must have strong communication, and interpersonal skills. The Project Manager must possess strong written and verbal communication skills and be extremely organized.
· Must be a consistent, accountable team player who leads by positive example ensuring solid chemistry, and has zero ego or attitude. Requires a driven work ethic, a responsibility to the brand, and a desire to contribute to the collaborative culture at client’s department. Must have a passion for project management and solving business objectives with creative solutions.
Main Duties:
· *Creates, documents, and maintains the Experience Design team knowledge repository
· *Manages vendor contracts and relationships
· *Conducts audits and manages access and budget for Experience Design team tools
· *Responsible for collecting, tracking and submitting invoices for payment by client Supply Chain
· *Offer tactical user research or Experience Design team hiring support like scheduling interviews
· *4+ years’ experience in design operations or a total of 5 years combined experience in design/design research/design systems and operational roles
Requirements:
· *Candidates should have excellent written and verbal communication.
· *Previous service experience is a plus.
· *Previous experience in UX/Design/Research is a plus.
· *Previous experience with systems that client uses is a plus: Figma, Dovetail, User zoom, etc.
Education:
· Bachelor's degree preferred.
Education preference: project management, graphic design, business analysis, business administration, creative management.
Certifications & Licensure:
· Project Management Professional (PMP) Certification nice to have, but not required.
Required Skills:
· EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
· OPERATIONS MANAGER
· PROJECT MANAGEMENT
Requirements
Project Management, UX Design, UX Research, design operations
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