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Finxera - Production Support Lead

4 months ago

chandigarh, India Priority IDC Private Limited Full time

Company Description

Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions.

We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.

We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.

Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.

Summary Requirement

To support our rapid growth, we are seeking talented, motivated engineers to join our office in Chandigarh who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business.


As a Production Support Engineer, you will collaborate with the Engineering and Development teams to ensure the designed product and service is fully operational with streamlined process and procedures for ongoing support and maintenance.


Production Support Engineer will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. Engineer will ensure process adherence and focus on delivering Quality output.To be successful, you must be an excellent team player and self-motivated person who can carry out duties with minimal supervision.

Responsibilities :

- Work in production support shifts and off hour production emergencies.

- Monitoring production environment and ensure smooth functioning.

- Develop complex queries for analysis, monitoring and report generation.

- Analyzing, identifying root cause and resolving technical problems by understanding business operations, product features and technical solution.

- Automating scheduled production processes.

- Testing and controlling the changes applied to test and production Environment.

- Documenting of all processes, as appropriate.

- Perform level of effort estimates for assigned tasks and change orders.

- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

- Ability to communicate issues at all levels within an organization

- Ability to leverage resources to identify and triage issues

- Ability to adhere to strict escalation timelines

Required Skills & Qualifications :

- A Minimum of a Bachelor'sdegree in Computer Science or related software engineering discipline or equivalent

- Must be willing to work on-call and in rotational shifts as part of regular work schedule or off hours when required.

- Past experience monitoring, maintaining, analyzing and tuning MySQL, MSSQL in a highly available environment. a central requirement.


- Knowledge in MemSQL, Snowflake, Redshift, Elasticsearch will be preffered.

- Technically astute and have a strong foundational understanding of web frameworks and monitoring tools (i.e. Splunk, Kibana, RPA)

- Ability to work constructively with developers, QA, Project managers and Management towards a common goal.

- High motivation and desire to do whatever it takes to help the customer andour company succeed.

- Candidate should possess a strong work ethic, good interpersonal and communication skills and a high energy level.


- Proven ability to work with teams that are geographically separated.

- Should be a self-starter with a high level ofinitiative and able to work under pressure and multi-tasking capabilities.

(ref:hirist.tech)