Product Support Engineer
1 month ago
Company Overview :
EquiLend is a global leader in FinTech, specialising in Securities Finance. We offer a broad array of innovative services, including NGT, our flagship securities lending platform that simplifies and streamlines trading processes for our clients.
Alongside NGT, we offer many other products such as EquiLend Spire, advanced post-trade solutions, and the latest in regulatory technology, as well as critical securities market data. Our expertise and advanced technologies ensure that operations are efficient and effective, helping clients worldwide to achieve superior performance.
Join EquiLend and contribute to the evolution of global securities finance today
Team Overview :
The Product Support role sits within our global support team and is an integral part of the wider Technology department. The team is split across Chandigarh, Pune, London, Dublin, New York, Hong Kong and Tokyo and is responsible for supporting the companies business to business multi-tier platform.
In this role, tasks come via monitoring alerts or tickets raised by external clients and internal EquiLend teams. You will work closely with the global team, following support processes to ensure that all incidents are resolved efficiently, and any changes are implemented successfully.
Do you have a genuine passion for technology and a client-centric mindset? If so, this Product Support Engineer opportunity could be the perfect match for you
Role Responsibilities :
- Using our 'follow the sun' support model, you will ensure maximum availability and performance of the company's trading/post-trade applications across Web, MQ and API channels
- Provide 1st line support for the EquiLend product suites
- Liaise with external clients and internal support teams (DevOps, DBA, Infrastructure and Development) to ensure incidents are resolved
- Review, plan and execute client maintenance tasks upon request
- Provide proactive and reactive support to application and operational issues across both production and non-production environments. Where possible, provide a fix to remediate the issues
- Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained
- Shifts on a monthly rotational basis - this will include some morning, afternoon and night shifts
Required Skills :
- 3+ years commercial experience in a similar role
- Knowledge of Red Hat Linux (or others Unix flavors)
- Experience with SQL script writing
- Knowledge of the Microsoft Office suite
- Strong written and verbal communication in English
- Proactive attitude to solving issues
- You'll be customer focused and strive to provide the best possible outcomes for our clients in a timely manner
Role : Location Benefits
- Hybrid working - 50 days per annum to work remotely
- 30 days' vacation calendar annum (plus public bank holidays)
- Family health insurance for you and your dependents available from first day of employment
- Personal accidental injury insurance available from first day of employment
- Annual team building retreat for all employees - a new location each year
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