CSA (Customer Service Associate)

13 hours ago

Aluva, India Vanitham Margin Free Supermarket Full time

Job Title: Customer Service Associate (CSA)
Location: Aluva - Chalakkal, Ernakulam
Job Type: Full-time
Reporting to: Store Manager

Job Summary:

We are looking for a friendly and customer-focused Customer Service Associate to assist customers, resolve queries, and ensure a smooth and positive shopping experience. The ideal candidate should have good communication skills and a helpful attitude.

Key Responsibilities:

  • Greet and assist customers in a polite and professional manner
  • Handle customer inquiries and resolve complaints promptly
  • Process sales transactions accurately using POS systems
  • Assist with billing, returns, and exchanges
  • Maintain cleanliness and order in the customer service area
  • Coordinate with other departments for smooth store operations
  • Maintain records of customer interactions and transactions
  • Promote store products and services.
  • Participate in D2D and promotion activities

Requirements:

  • Minimum 10th pass or equivalent
  • Prior experience in customer service or retail is an advantage
  • Good communication and interpersonal skills
  • Basic computer knowledge
  • Positive attitude and problem-solving abilities

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹13,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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