Service Marketing Executive

2 days ago


Aluva, India Urban Locomote(Royal Enfield) Full time

**Responsibilities**
- low company defined standard and procedures while answering calls and delivery messages
- Follow up customers for service initiation, offer appointments for service
- Maintain & communicate service appointments for the next day, to relevant role-holders
- Handle customer queries, escalate concerns to relevant role-holders and ensure that they are closed on time
- Pitch VAS to customers over the phone
- Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenue
- Analyze the lost cases of workshop and prepare action plan with CRM, GM service
- Update details of lost customers in DMS in case of incorrect contact details

Pay: ₹10,693.85 - ₹25,475.05 per month

Work Location: In person



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