Customer Care Executive

17 hours ago

DoubleTree by Hilton Hotel Gurgaon New Delhi NCR, India Stratospheric Entertainment Full time

Bounce Gurugram is Hiring
Location: M3M Corner Walk Mall, Gurugram
Job Title: Customer Care Executive Birthday Party Sales
Shift: Day Rotational
Working Days: 6 Days
Reports To: Head Business Development

Position Summary:
We are seeking a dedicated and customer-focused Customer Care Executive with a specialization in Birthday Party Sales. The incumbent will be responsible for managing customer interactions, driving event sales, and ensuring seamless execution of birthday parties and group events. This role requires a blend of strong communication, sales acumen, and coordination skills.

Key Responsibilities:

  • Handle customer enquiries through calls, emails, and walk-ins, ensuring prompt and professional responses.
  • Actively generate and convert leads for birthday parties and group bookings.
  • Maintain an updated database of leads, enquiries, and sales conversions.
  • Drive customer engagement and build long-term relationships to encourage repeat business.
  • Collaborate with internal departments (operations, events, F&B) to ensure successful event execution.
  • Consistently achieve defined sales targets and contribute to revenue growth.
  • Monitor customer feedback and provide inputs to enhance service quality.

Qualifications & Skills:

  • Graduate/Undergraduate with 13 years of experience in customer service and/or sales (hospitality/events industry experience preferred).
  • Excellent verbal and written communication skills.
  • Strong interpersonal and negotiation abilities.
  • Proficiency in MS Office and CRM tools.
  • Ability to work in a day rotational shift and flexible to work on weekends/public holidays as per business requirements.

What We Offer:

  • Competitive compensation with performance-based incentives.
  • Opportunities for professional growth and career advancement.
  • A dynamic and professional work environment.

Interested ones can share their resumes on or

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