Customer Care Executive

2 days ago


DoubleTree by Hilton Hotel Gurgaon New Delhi NCR, India Expert Staffing Solutions New Delhi Full time

Job Title: Customer Care Executive
Location: Gurugram
Salary: 36,000 (in-hand) per month + 2,500 monthly attendance bonus
Type: Full-time
Shift: Shift Rotational
Experience: 1 years

We help millions of people find unique travel experiences around the world and pride ourselves on delivering exceptional guest and host support. Join our growing team and be part of shaping the future of travel.

Key Responsibilities:

  • Handle inbound and outbound customer inquiries via phone.
  • Resolve issues related to bookings, cancellations, payments, listings, and disputes.
  • Provide clear, accurate, and prompt information to users.
  • Maintain a positive and professional attitude with customers at all times.
  • Collaborate with internal teams to escalate and follow up on complex issues.
  • Ensure adherence to Airbnbs policies and values while representing the brand.

Skills & Qualifications:

  • Excellent communication skills (verbal and written) in English.
  • Strong problem-solving and decision-making abilities.
  • Customer-centric mindset with a positive attitude.
  • Ability to work under pressure and handle high-stress situations calmly.
  • Proficient in basic computer applications and CRM systems.
  • Flexibility to work in rotational shifts, including weekends and holidays.

Perks & Benefits:

  • 36,000 in-hand salary per month
  • 2,500 monthly attendance bonus
  • Performance-based incentives
  • Paid training and career development opportunities


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