WALK IN Front Office-Patient Care Coordinator-Patient Care Executive

3 weeks ago


DoubleTree by Hilton Hotel Gurgaon New Delhi NCR, India Max Healthcare Full time

Role & responsibilities It involves providing exceptional patient care and administrative support, including greeting visitors, managing appointments, handling registrations and billing (including TPA), resolving patient complaints, maintaining patient records in the Hospital Information System (HIS), and ensuring overall patient satisfaction through professional and courteous service

Key duties also include coordinating with various hospital departments, adhering to operational procedures and QMS/EMS standards, maintaining a tidy reception area, and displaying excellent communication and interpersonal skills.

Patient Care Coordinator are a key point of contact for patients, responsibilities include managing schedules, answering inquiries, coordinating appointments and insurance details, ensuring compliance, and providing support for a smooth patient experience throughout their healthcare journey

Patient Care Executive handles patient coordination, resolves issues, and ensures satisfaction by managing appointments, guiding patients, and assisting with their medical records and billing inquiries



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