Quality Lead

3 weeks ago

Mumbai, Maharashtra, India Awfis Space Solutions Limited Full time

The Quality Lead will be responsible for establishing and enforcing quality management systems, processes, and controls across all Awfis Design & Build (D&B) projects. This role ensures that every project delivered meets defined specifications, safety standards, statutory requirements, and customer expectations while driving a culture of continuous improvement.

Key Responsibilities

1. Quality Management Systems (QMS)

  • Develop and implement QMS aligned with ISO 9001 and industry best practices for D&B.
  • Define project-specific quality plans, inspection & test plans (ITPs), and checklists.
  • Monitor adherence to approved drawings, BOQs, and specifications.

2. Project Quality Assurance & Control

  • Conduct periodic site inspections, material testing, and workmanship quality audits.
  • Ensure quality compliance during all phases: design, procurement, execution, and handover.
  • Establish protocols for vendor evaluation and supplier quality checks.

3. Compliance & Documentation

  • Ensure compliance with statutory and contractual quality requirements.
  • Maintain NCR (Non-Conformance Reports) register, corrective and preventive actions (CAPA).
  • Prepare and publish quality dashboards, MIS, and audit reports for leadership review.

4. Training & Awareness

  • Conduct training for site engineers, contractors, and vendors on QA/QC standards.
  • Drive awareness of zero-defect delivery and first-time-right execution.
  • Build quality champions across project sites.

5. Customer Experience & Handover

  • Ensure projects are handed over snag-free, with documentation and quality certifications.
  • Work closely with Delivery and Project Heads to minimize rework and defects.
  • Measure client satisfaction through post-handover quality feedback.

6. Continuous Improvement

  • Drive root cause analysis of recurring defects and implement long-term fixes.
  • Benchmark quality metrics against industry leaders and propose process enhancements.
  • Collaborate with design, procurement, and project execution teams for standardization.

Qualifications & Experience

  • Bachelor's/Master's in Civil Engineering / Architecture with certification in Quality Management (ISO, Six Sigma, etc.).
  • 8–12 years of QA/QC experience in interior fit-outs, construction, or real estate projects; D&B exposure preferred.
  • Strong knowledge of materials, finishes, MEP works, and fit-out quality standards.
  • Experience in leading multi-site quality audits and implementing QMS

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