Salesforce Quality Assurance Lead

7 days ago

Mumbai, Maharashtra, India beBeeQuality Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Opportunity: Salesforce Quality Assurance Lead

Job Description:

  • The Role:
  • Lead QA efforts for Salesforce Sales Cloud and Service Cloud projects.
  • Plan, coordinate, and execute test strategies and test plans.

As a Salesforce Quality Assurance Lead, you will be responsible for managing the quality of our Salesforce implementation. This includes leading QA efforts for multiple projects, developing and implementing test strategies and plans, and collaborating with cross-functional teams to ensure high-quality deliverables.

Responsibilities:

  • Define test scope, create detailed test cases, and ensure comprehensive coverage across Salesforce Sales and Service Cloud functionalities, configurations, and data models.
  • Manage and guide QA testers, providing mentorship, task allocation, and review of test deliverables.
  • Coordinate defect management activities, ensuring timely logging, tracking, and resolution of defects using tools like JIRA and ALM.
  • Oversee execution of smoke, functional, regression, integration, and UAT testing for Salesforce Sales and Service Cloud implementations and integrations.
  • Collaborate with business analysts, developers, and product owners to validate requirements and provide QA sign-off.
  • Establish QA processes, best practices, and metrics to improve testing quality and efficiency.
  • Participate in Agile/Scrum ceremonies, representing QA in sprint planning, backlog grooming, and retrospectives.
  • Prepare and present detailed test status reports, defect metrics, and risk assessments to stakeholders and leadership.

Requirements:

  • Strong expertise in Salesforce platform, with deep knowledge of Sales Cloud and Service Cloud functionalities, workflows, and data models.
  • Proven experience in test planning, test case design, and execution for Salesforce Sales and Service Cloud projects.
  • Hands-on experience with QA and project management tools such as JIRA, ALM, and test management tools.
  • Strong understanding of QA principles: smoke, functional, regression, integration, and UAT testing.
  • Excellent leadership and team management skills, with experience guiding QA testers.
  • Analytical and problem-solving skills with the ability to resolve complex issues under tight deadlines.
  • Solid knowledge of Agile/Scrum methodologies and experience leading QA efforts in Agile teams.
  • Strong communication and stakeholder management skills with the ability to present technical information clearly.
  • Attention to detail and ability to manage multiple priorities across concurrent projects.
  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder).
  • Experience leading QA teams on Salesforce Sales Cloud and Service Cloud transformation, migration, or integration projects.
  • Familiarity with automation concepts/tools (though primarily manual role).

What We Offer:

  • A dynamic work environment with opportunities for growth and professional development.
  • Competitive compensation package including salary and benefits.
  • Opportunities to work with a talented team of professionals in a fast-paced industry.

About Us:

  • We are a leading provider of software solutions, committed to delivering high-quality products and services to our clients.
  • Our company culture values innovation, collaboration, and customer satisfaction.

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