Branch Head

4 months ago


Chandigarh, India Raffles Educity Full time
Function/Department : Operations
Division : Bathinda
Job Purpose:
To provide leadership to the branch and lead and direct the Branch team of with the objective of achieving revenue, registration, admission and filing targets for the branch The job holder is responsible for supervising and guiding the Branch team, managing branch operations efficiently, building organizational brand, successful client relationship management and employee engagement
Key Accountabilities :
The position is responsible for:
To guide, lead and direct the Operations Manager for ensuring achievement of Registration targets (eg 100 students) Immigration and IELTS coaching
Daily and Monthly Walk in Targets (Footfall)
Revenue targets
To guide, lead and direct the Centre Head (Operations Manager IELTS) Admission Full to successfully manage the IELTS Centre and ensure achievement of target admissions and 100% seat capacity utilisation
To guide, lead and direct the Filing team to ensure achievement of Files lodging targets per branch (Intake wise)
To guide, lead and direct the Admissions team to achieve the target TAT for applying to the colleges within 24 hours of admission opening
To guide, lead and direct the Admissions team to achieve the Admission Success Rate targets (success of admission in colleges)
To manage overall operations of the branch to ensure Dropout rate per branch is within the predetermined limits
To provide direction to the Marketing Executive and adequate co-ordination with the Marketing Head to ensure effective execution of BTL Marketing activities, brand promotion, seminars and similar marketing activities.
To design and deploy processes and practices within the branch for ensuring high standards of Customer satisfaction
To design and deploy initiatives to ensure achievement of Target Walks-Ins per month
To ensure capability building and training of the employees in the branch and achievement of target Training man-days
To regularly record and monitor Employee Productivity and Employee Engagement levels and ensure onging initiatives to ensure high productivity levels and employee engagement
To support the employees and ensure high Employee Retention and Satisfaction
QualificationGraduate/Post-Graduation Experience (Years)6 to 10 years (Age Range 30 to 35) Experience (Qualitative) Sales and Marketing experience
Branch Operations Handling experience
Team Handling (40 to 60 team size)
English speaking, Punjabi and Hindi
Hospitality / Service industry / Coaching Institutes
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