Assistant Manager – Brokerage

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  Inviting applications for the role of Assistant Manager – Brokerage & Binding (Process Trainer)Responsibilities:• Facilitate training sessions to enable knowledge transfer of a new transition • Enhance team’s knowledge of commercial insurance principles by conducting sessions• Perform quality audits and provide constructive feedback to team members to drive continuous performance improvement.• Serve as a communication bridge between clients and internal teams, ensuring seamless updates and timely responses to inquiries from client SMEs• Maintain comprehensive and accurate documentation of client interactions, processes, and knowledge resources.• Administer monthly process knowledge assessments (PKTs) and identify training needs (TNIs) to address skill gaps effectively.• Ensure adherence to established controls by reviewing exceptions, identifying duplicate policies, and validating transactions before processing.• Promote best practices across all business lines and act as the subject matter expert for broking operations processes and procedures.• Foster a culture of knowledge sharing and operational excellence by mentoring team members and reinforcing the importance of compliance and quality standards.Qualifications:Minimum Qualifications• Graduation in any stream except B. Tech and Technical Graduation & Law Work experience:• Relevant experience in the US property and casualty (P&C) insurance lifecycle, including pre-placement, placement, and post-placement activities such as endorsements processing, policy administration, issuance, checking, quoting, renewal preparation, submissions, surplus lines, licensing, agency administration, and inspections. Essential skills: • An Insurance Certification like AINS would be an edge• Strong knowledge of audit processes and coaching methodologies to drive performance improvement.• Exceptional verbal and written communication skills, ensuring clarity and professionalism in all interactions.• Advanced analytical and problem-solving abilities to address challenges effectively and deliver actionable solutions.• Demonstrated ability to foster productive relationships with clients and internal teams, promoting collaboration and trust.• Self-motivated and dedicated to achieving excellence in all tasks and responsibilities.• Genuine enthusiasm for working with people, fostering teamwork, and building strong connections.• Meticulous attention to detail to ensure accuracy and quality in deliverables.Technical skills: • Strong understanding of insurance concepts and terminology, with the ability to interpret complex industry language effectively.• Hands-on experience in insurance brokerage and binding activities, ensuring seamless execution of processes.• Proficiency in MS Excel (including knowledge of Macros), MS Word, MS PowerPoint, Power Automate, and other productivity tools.• Skilled to conduct root-cause analysis to identify and address process gaps, driving knowledge improvements.• Collaborative mindset focused on resolving issues with partners, peers, and sub-process areas through data-driven and fact-based approaches.