Senior Operations Manager

2 weeks ago


india Savino Del Bene Full time

Position Sr. Manager Customer Service & Operations

Location Chennai

Position reports to Regional Manager Operations



Job description


  • HOD to achieve Departmental goals and monitoring overall work performance of Ocean Exports team.
  • Data Quality and Global KPI’s.
  • to manage and get revenue for the product on monthly basis.
  • daily performance and KPI’s of the team members.
  • smooth/timely execution of Sea Export shipments as per SOP.
  • operational issues/concerns of team.
  • revenue leakage and generating high profits.
  • Escalations and resolving customer complaints/queries.
  • co-ordination with Internal Stakeholders of different departments and work closely with KAM, Procurement team, Sales Force, Finance.
  • new business and development of existing accounts.
  • customer service excellence and performance improvement.
  • and development of Cargo Wise One system. Developing automation.
  • relationships with existing customers and Core Carriers.
  • motivation and development of ocean staff.



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