Senior Operations Manager

3 weeks ago


india Lobo Management Full time

Our client, a regional leader in comprehensive workforce solutions encompassing contract staffing, permanent recruitment, is currently seeking candidates for Senior Operations Manager (Employee Care) to be based in Dubai


Key Responsibilities:

  • Manage the entire hire-to-retire process for a 5,000 employee base in the UAE.
  • Oversee onboarding and offboarding procedures, ensuring a seamless experience for all employees.
  • Utilize administrative expertise to support the entire business framework, acting as a catalyst for growth.
  • Drive process optimization and innovation, elevating existing processes through automation and ideation.
  • Implement metrics management systems, providing insightful MIS reports and automated dashboards to track customer satisfaction, including NPS.
  • Lead and mentor a diverse back-office team, fostering a culture of empathy and excellence.



Job Opportunity: Senior Operations Manager

Company Overview: Join a leading regional workforce solutions provider specializing in contract staffing and permanent recruitment. With a focus on innovation and efficiency, we are seeking a dynamic Senior Operations Manager to enhance our operations in Dubai.

Key Responsibilities:

  • Manage the entire hire-to-retire process for a 5,000 employee base in the UAE.
  • Oversee onboarding and offboarding procedures, ensuring a seamless experience for all employees.
  • Utilize administrative expertise to support the entire business framework, acting as a catalyst for growth.
  • Drive process optimization and innovation, elevating existing processes through automation and ideation.
  • Implement metrics management systems, providing insightful MIS reports and automated dashboards to track customer satisfaction, including NPS.
  • Lead and mentor a diverse back-office team, fostering a culture of empathy and excellence.


Key Pillars of the Role:

  • Compliance Understanding: Ensure adherence to ISO, CMMI, and other regulatory standards, emphasizing the importance of compliance and the implications of breaches.
  • Innovation and Automation: Foster a culture of continuous improvement, ideating and implementing innovative solutions to streamline processes and enhance efficiency.
  • Metrics Management: Develop and implement robust metrics systems, providing valuable insights to stakeholders and driving accountability.
  • Team Management: Lead and inspire a remote team, prioritizing empathy and collaboration to achieve organizational goals.
  • Collaborative Approach: Work closely with subject matter experts to gather insights and drive informed decision-making.


Requirements:

  • Proven experience managing the hire-to-retire process for large employee bases.
  • Strong understanding of compliance standards and their implications.
  • Demonstrated ability to drive innovation and automation within operational processes.
  • Proficiency in metrics management and reporting, with a focus on customer satisfaction metrics like NPS.
  • Excellent team management skills, with the ability to motivate and empower diverse teams.


If you are a dynamic leader with a passion for operational excellence and a drive for continuous improvement, we want to hear from you


Location: Dubai, UAE



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