Manager/ Senior Manager

3 weeks ago

india Sterling Holiday Resorts Limited Full time

Role/ Position: Manager/ Senior Manager – HR Operations


Location: Okkiyampettai, Chennai


Work Experience: 10 to 15 years


Past Industry Experience: Service Industry (Hospitality/ Retail/ Healthcare/ Aviation/ FMCG)


Role Description: As the Manager/ Senior Manager - HR Operations, you will be responsible for overseeing various HR operational functions and processes, which include payroll management, statutory compliance (PF, ESI, LWF, PT, IT ++), HR compliances, HRMS, Biometrics, Compensation Benchmarking, and Policy Development. This is a people manager role, where you will not only manage the HR operations portfolio but also ensure the well-being and support of your team members to execute their roles effectively.


Key Responsibilities:

 

a. Payroll Management:

  • Oversee and manage end-to-end payroll processes, ensuring accurate and timely salary disbursements to all employees.
  • Review and approve payroll calculations, including deductions, bonuses, and incentives.
  • Address and resolve payroll-related inquiries and discrepancies.
  • Ensure a 30-day TAT for all the F&F Settlements, track through closure for all the negative recoveries as per the aligned cadence
  • Track PF Queries/ Death Cases/ Gratuity Requests/ ESI Queries through closures with necessary remediations in our control. 


b. Statutory & Compliance:


  • Stay abreast of changes in labour laws, especially PF, ESI, LWF, PT, and IT regulations, ensuring adherence to compliance requirements.
  • Prepare and submit statutory reports and payments within stipulated deadlines.
  • Manage audits and inspections related to statutory compliance.
  • Develop, maintain, and implement HR compliance policies and procedures.
  • Conduct regular mock compliance audits and provide guidance to the HR team to ensure compliance with labour laws and regulations.
  • Handle and resolve compliance issues and disputes.


c. HRMS & Biometrics :

  • Oversee HRMS and biometrics systems, ensuring data accuracy, security, and accessibility.
  • Collaborate with the Workline HRMS, IT and HR teams to develop new requirements, implement, upgrade, and maintain HR technology solutions.
  • Provide training to employees and HR staff on system usage.


d. Vendor Management:

  • Manage relationships with HR service providers, including vendors such as Allsec, Talent Pro, and Future Vendors.
  • Ensure that vendors meet service level agreements (SLAs) and quality standards.
  • Collaborate with vendors to identify areas of improvement and efficiency in service delivery.
  • Negotiate and manage contracts, ensuring favourable terms for the company.
  • Evaluate vendor performance and provide feedback for continuous improvement.
  • Address and resolve any issues or disputes with vendors promptly.


Key Competencies:

 

  • Strong leadership and team management skills.
  • Be a Digitization evangelist and lead the efforts in implementing new practices in Payroll
  • Lead and manage a team of HR professionals responsible for various aspects of HR operations.
  • Provide guidance, support, and professional development opportunities to team members.
  • Ensure the team is sufficiently supported to excel in their roles and meet operational goals.
  • Exceptional analytical and data-driven decision-making abilities.
  • Effective communication and interpersonal skills.
  • Detail-oriented and capable of meeting deadlines.
  • Adaptable and capable of thriving in a dynamic and fast-paced environment.

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