Customer Relationship Executive

2 days ago

Gurugram, India JCBL Accessories Full time

CRM Executive

Position Overview:

We are seeking a dedicated and proactive CRM Executive to join our team. The ideal

candidate will be responsible for building strong customer relationships through effective

communication, addressing customer queries, and supporting the sales team with valuable

insights. This role demands excellent interpersonal skills and the ability to manage customer interactions effectively using CRM tools.

Key Responsibilities:

  1. Outbound Calling:

○ Initiate outbound calls to existing and potential customers to establish and

maintain strong relationships.

  1. Customer Queries:

○ Address customer inquiries and concerns promptly.

○ Resolve issues and provide accurate information about the company's

products or services.

  1. Lead Generation:

○ Proactively identify and qualify potential leads through phone interactions.

○ Ensure a consistent pipeline of prospects for the sales team.

  1. Data Management:

○ Record call details and customer interactions accurately in the CRM system.

○ Maintain organized and up-to-date customer profiles to support effective

follow-ups and reporting.

  1. Follow-up Calls:

○ Conduct follow-up calls to gauge customer satisfaction and gather feedback.

○ Promote additional products or services based on customer needs.

  1. Sales Support:

○ Collaborate with the sales team by sharing leads and customer insights

derived from phone interactions.

○ Support the enhancement of sales strategies through detailed customer

feedback.

Qualifications and Skills:

● Education: Bachelor's degree in any discipline (Commerce or Business

Administration preferred).

● Communication Skills: Excellent verbal communication and active listening skills.

● Technical Skills: Familiarity with CRM systems and proficiency in basic computer

applications (MS Office).

● Interpersonal Skills: Strong relationship-building ability and customer-oriented

mindset.

● Organizational Skills: Attention to detail and efficient record-keeping.

● Experience: Freshers or candidates with 1-2 years of experience in a similar role are

encouraged to apply.

Job Type: Full-time

Pay: ₹9, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • total work: 2 years (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

  • Customer Relationship Executive

    2 days ago

    Gurugram, India Ixoraa Enterprise Pvt Ltd Full time

    About the Role: We are seeking a dynamic and result-oriented Customer Relationship Executive (CRE) to join. The role involves driving business growth for Mortgage Loans and Micro LAP products by building and managing strong relationships with DSAs, Dealers, and Connectors. The ideal candidate will have prior experience in sales/relationship management within...

  • Customer Relationship Management Executive

    2 days ago

    Gurugram, India Nowara Realty Full time

    Role Description This is a full-time on-site role located in Gurgaon for a Customer Relationship Management Executive. The CRM Executive will be responsible for managing customer relationships, improving customer retention, handling customer inquiries and concerns, and enhancing customer experience. Daily tasks include engaging with clients to understand...

  • Customer Relationship Executive

    2 days ago

    Gurugram, India DAP Automobiles Pvt Ltd Full time

    Customer Relationship Executive – Service (CRE – SMR) Job Summary: Responsible for managing service follow-ups, reminders, and customer satisfaction for after-sales service. Key Responsibilities: Call and remind customers of due/overdue vehicle services. Schedule service appointments. Collect feedback post service and ensure resolution of issues....

  • Customer Relationship Management Executive

    2 days ago

    Gurugram, India AirBrick Full time

    Job Title: CRM Executive Industry: Interior Design / Fit-Out Experience: 1+ Years Location: Gurgaon – Sector 61 Job Type: Full-Time Job Summary: We are looking for a proactive and customer-focusedCRM Executiveto manage client relationships, ensure customer satisfaction, and support business growth. The ideal candidate will have at least 1 year of...

  • Customer Relationship Management Executive

    2 days ago

    Gurugram, India Fitclub Full time

    Job Title:Customer Relationship Management (CRM) Executive Location:Gurgaon Company:Bellator – FitClub About Us: Bellator – FitClub is a premium fitness brand committed to providing exceptional customer experiences and innovative fitness solutions. We focus on building strong client relationships, delivering high-quality service, and ensuring member...

  • Customer Relationship Executive

    2 weeks ago

    Gurugram, Haryana, India Vani Kabir Multiverse Full time

    Key Responsibilities: Customer Interaction: Act as the primary point of contact for customer inquiries, concerns, and feedback. Problem Resolution: Address and resolve customer issues and complaints effectively and efficiently. Escalate unresolved issues to appropriate departments when necessary. Relationship Management: Build and maintain strong,...

  • Customer Relationship Executive

    1 week ago

    Gurugram, Haryana, India jcbl accessories Full time

    CRM Executive Position Overview: We are seeking a dedicated and proactive CRM Executive to join our team. The ideal communication, addressing customer queries, and supporting the sales team with valuable insights. This role demands excellent interpersonal skills and the ability to manage customer interactions effectively using CRM tools. Key...

  • Customer Relationship Management Executive

    1 day ago

    Gurugram, India Awear Beauty Full time

    About Us Awear Beauty is a modern skincare brand blending biotech innovation with clean, conscious formulations made for Indian skin. We are looking for a CRM Executive who will be the voice of the brand to our customers, building relationships, gathering insights, and driving repeat sales. Role Overview As a CRM Executive, you will engage directly with...

  • Customer Relationship Executive

    2 days ago

    Gurugram, India Mahindra First Choice Full time

    Role & responsibilities Respond to customer inquiries across phone, email, chat, and social media channels. Coordinate lead generation campaigns in collaboration with marketing and sales teams Conduct research on prospective customers to identify effective lead channels. Negotiate and close sales while meeting set targets. Establish and maintain strong...

  • Customer Relationship Executive

    1 week ago

    Gurugram, Haryana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Your role - Establish and maintain positive relationships with existing clients. - Provide prompt, efficient, and satisfactory responses to customer inquiries. - Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. - Analyse customer data to identify patterns and insights; and leverage this...