Analyst - Digital Platform Support

1 month ago

india TMF Group Full time

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on  our career website.

About TMF Group

TMF Group helps its clients operate internationally and ‘belong’ wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

About the role: 

We are looking for an Application Support Analyst to join our team and help to support digital operations tools & related applications.

In this role, the successful candidate will need to:

Perform the daily activities and operations of application support team. Work with vendors for 3rd level support and TMF Internal integrated teams and L2 support. Support the applications used in Digital platform team and meet the requests response and resolution within specified timelines. Sets priorities for self to ensure task completion, coordination of work activities with peers and Manager. Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems. Follow ITIL processes along with TMF's best practices and guidelines. Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment. Attend internal and vendor facing meetings as and when needed. Contribute to Application support document library. Liaise with TMF Internal IT team in gathering required information around applications. Perform the daily activities of business, technical or operations of support teams Analyze, design, and improve our application support processes. Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery. Flexible in working hours to support application users globally in rotational shifts. Utilize ITIL framework in day to day support activities. Support and train new team members.

What's in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work; We provide internal career opportunities so you can take your career further within TMF; Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients; Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work.

A supportive environment

Strong feedback culture to help build an engaging workplace; Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

Marriage Gift policy Paternity & Adoption leaves Interest free loan policy Salary advance policy Covid support taskforce Well being initiatives

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