Associate Manager
4 weeks ago
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We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.
About TMF Group
TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.
TMF India is a Great Place to Work, ISO & ISAE certified organization.
About the Role
The Associate Manager - Digital Platform Support is a key member Digital Platform Support team. The person is responsible for:
Leading and managing a team of functional support specialists , ensuring the timely and effective resolution of platform issues and requests. To work closely with end users, local office, and other enterprise systems to identify and resolve any service-related challenges. For ensuring that the team is well-trained and equipped to handle a wide range of platform related service issues.Associate Manager - Digital Platform Support will:
Lead and manage a team of functional support specialists, setting goals and objectives , and providing ongoing feedback and support to ensure the team's success. Identify and resolve User and Platform issues and requests in a timely and effective manner, working closely with various teams and departments to identify and resolve any challenges. Develop and implement processes and procedures for the functional support team to follow, ensuring that all support requests are handled consistently and efficiently. Train and mentor team members, ensuring that they have the skills and knowledge necessary to provide high-quality support to our customers. Monitor team performance and identify areas for improvement, implementing strategies to increase efficiency and effectiveness. Collaborate with other managers and departments to identify and resolve technical issues, and to improve the overall functionality of our systems and processes Define and implement support governance model for tracking SLA, productivity, and improvements Understanding of SLA Management, Process Improvement, Data Analysis and Reporting, Communication and Collaboration.What's in it for you?
Pathways for career development
Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities, so you can take your career further within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy.Making an impact
You’ll be helping us to make the world a simpler place to do business for our clients. Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.A supportive environment
Strong feedback culture to help build an engaging workplace. Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.Other Benefits
Marriage Gift policy Paternity & Adoption leaves Interest free loan policy Salary advance policy Covid support taskforceWell being initiatives
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