Current jobs related to Manager , Global Support Engineering - Bengaluru - NTT
-
Manager , Global Support Engineering
3 months ago
Bengaluru, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Manager , Global Support Engineering
3 months ago
Bengaluru, India NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
L0 Global Support Role
3 months ago
Bengaluru, Karnataka, India Net Connect Global Full time**We are looking for L0 Global Support Role with below mentioned skill sets** ** Freshers also welcome with excellent communication skills** **L0-Support Role (BENGALURU)** **Is responsible to log and dispatch cases, provide status updates and route cases appropriately to the right queue as per the defined SLA.** **Handling of misroute calls and...
-
Analyst – Global Compensation
4 months ago
Bengaluru, India Altair Engineering Full timeJob Summary: The Compensation CoE team in Altair leads the design, implementation, and administration of compensation programs that support business strategy. As a part of this team, the Analyst – Global Compensation will assist in providing guidance to our internal clients and collaborate with HR globally in the planning, development,...
-
Global Technical Support Manager
2 months ago
Bengaluru, India SproutsAI Full timeJob Description :Delivering Awesome is one of our leadership principles. Going beyond awesome is the norm. We are in love with solving our customers' problems. We walk in our customers' shoes. We sweat the details and get scrappy to delight our customers with experiences they love. We are proud of the products and solutions we build and the impact...
-
Global Technical Support Manager/Head
2 months ago
Bengaluru, India Zinier Full timeWho we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making...
-
LMS - Global Curriculum Owner
1 month ago
Bengaluru, Karnataka, India Quest Global Full time**Job Requirements **Quest Global is an organization at the forefront of innovation and one of the world's fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and...
-
Technical Support Specialist
3 months ago
Bengaluru, India Altair Engineering Full timeJob Summary: Enterprise Computing Global Support team consists of highly knowledgeable and motivated individuals who can design, develop, troubleshoot, and deliver solutions. We also have the opportunities to work directly with various strategic Cellular Phone Manufacturers and EDA/Semiconductor partners. The selected candidate will be part of the...
-
Bengaluru, India Magna Infotech Full timeOpenings for highly skilled Global Technical Support Engineer (GSD Process) to provide enterpriselevel support to one of our reputed client (MNC).Experience: 0 1 year.Notice Period: Immediate or serving the notice period.Salary: As per Company normsNight Shift Allowance.Shift: Rotational shift/Night Shift.(Cab facilities are available for all locations).5...
-
Intern - Global Academic Program - Data Science
3 months ago
Bengaluru, Karnataka, India Altair Engineering Full time**JOB TITLE**:Intern - Global Academic Program - Data Science** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees...
-
LMS Support Administrator
4 months ago
Bengaluru, India Quest Global Full timeQuest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are...
-
LMS Support Adminsitrator
4 months ago
Bengaluru, India Quest Global Full timeQuest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are...
-
Global Delivery Associate
4 months ago
Bengaluru, India Velocity Global Full time*** We are currently looking to hire a Global Delivery Associate to join our growing Global Delivery Center team. This team is a shared services division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. **RESPONSIBILITIES** - Provide high-quality service support to our global clients and different...
-
Senior Engineer, Global System Support
4 months ago
Bengaluru, India Enphase Full timeEnphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...
-
Global Payroll Expert
4 months ago
Bengaluru, Karnataka, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160...
-
Global Design Engineering Manager
1 month ago
Bengaluru, India Dover India Full timeJob Title: Global Design Engineering ManagerEngineering Travel Required
-
Sr. Engineer, Global System Support
4 months ago
Bengaluru, India Enphase Full timeEnphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...
-
Global Technical Support Engineer GSD Process
3 months ago
Bengaluru, India Magna Infotech Full timeOpenings for highly skilled Global TechnicalSupport Engineer (GSD Process) to provide enterpriselevel supportto one of our reputed client(MNC).Experience: 01 year.NoticePeriod: Immediate or serving the noticeperiod.Salary: Asper Company normsNight ShiftAllowance.Shift:Rotational shift/Night Shift.(Cab facilities are available for alllocations).5 Days...
-
Global Curriculum Owner
4 months ago
Bengaluru, Karnataka, India Quest Global Full timeQuest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are...
-
Global Desktop Support Specialist
1 month ago
Bengaluru, India First Brands Group, LLC Full timeFirst Brands Group, LLCis the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe.We are a team of professionals dedicated to...
Manager , Global Support Engineering
3 months ago
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior Team Lead, Managed Services Operations operates within a Region/Country or Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within NTT. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement. Their primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client. This role assists with the planning, building and supporting of delivering managed services to meet business objectives.
What you'll be doingKey Roles and Responsibilities:Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in natureWorks independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLAProvides support to all escalated incidentsShares such knowledge, to resolve issues, document them, and push the knowledge down to other engineersActs as emergency support contact as needed, for critical client and business-impacting issuesEnsures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shiftTimely escalation of all tickets to management with ensuing updates, where applicableProactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasksSystematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practicesUses operational and diagnostic procedures to resolve escalated tickets in unique and complex client environmentsCoaches teams within remit by offering technical expertise and pushing work down to other engineering teamsPerforms quality audits, covering process, service experience, ticket updates, etc as requiredDrives service delivery to clients and applies standardized service management service operations (SMSO) to deliver managed servicesProvides operational support and continuous service improvement post client handover from Technical Services (or other) teamsImplements training and development initiatives for direct reportsEngages with clients for technical operations as part of routine operationsConstantly measures and analyses team’s delivery capabilities
Knowledge, Skills and Attributes:Demonstrated organisational and team leadership skillsExcellent communication skills – both verbal and writtenAbility to collaborate with internal stakeholders and external clientsAbility to understand budgets and cost managementEffective time management and prioritisation of workAbility to delegate work across the teamExcellent focus on client centricityHighly focused on business outcomesAbility to guide the team through transformational objectives set out by the businessAbility to communicate and work across different cultures and social groupsAbility to work well in a pressurized environmentAbility to adapt to changing circumstances
Academic Qualifications and Certifications:Bachelor's degree or equivalent in Information Technology or Business Administration or related Typically requires substantial related experience with a Bachelor’s or equivalent degreeITIL certification
Required Experience:Solid experience in coaching and mentoring engineering team(s) gained within an information technology services organisationSolid demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements, etc)Solid demonstrated experience in organisational change management (transformational experience)Solid demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data CentreWorkplace type:On-site Working
About NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
