L0 Global Support Role
6 months ago
**We are looking for L0 Global Support Role with below mentioned skill sets**
** Freshers also welcome with excellent communication skills**
**L0-Support Role (BENGALURU)**
**Is responsible to log and dispatch cases, provide status updates and route cases appropriately to the right queue as per the defined SLA.**
**Handling of misroute calls and cases**
**Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams**
**Order parts wherever applicable as an exception OR as a part of customized process**
**Handling of customer escalations and interacting with level 1 & level 2 teams, trade teams & partners using standard or customized processes, region resource control teams, onsite engineers, partners and logistics teams.**
**Event management of cases wherever applicable for all cases defined with specific priorities and severities**
**Escalation management for customers who log cases only through access teams wherever applicable.**
Pay: Up to ₹500,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Rotational shift
Work Location: In person
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